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University of Nevada, Las Vegas Program Information

Course Description

The course HMD 220: Facilitating Customer Experience is designed to explore the intrapersonal, interpersonal, and structural components that make up an optimal customer service experience in the global hospitality industry. The focus is on the acquisition of the knowledge and skills necessary to co-create and manage optimal customer experiences.

Course Details

• Course: HMD 220
• Section: 1007
• Credits: 3 (3 max credits)
• Instructor: Coaley Patricia
• Dates: January 20, 2026, to March 14, 2026
• Status: Closed
• Call Number: 29589

Prerequisites

• Hospitality Management major

Notes

This is an Internet class.

Program Overview

The program is tailored for students in the Hospitality Management major, aiming to equip them with the necessary skills to facilitate exceptional customer experiences in the hospitality industry.