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Introduction to the MM-MM Quality Management Engineer - Quality Management Manager Advanced Course

The MM-MM Quality Management Engineer - Quality Management Manager advanced course is designed to provide participants with a comprehensive understanding of quality management systems, methods, and techniques. The course is aimed at individuals who want to acquire knowledge and skills in quality management, particularly those working in industries where quality is a critical aspect of operations.

Course Objectives

The primary objective of the course is to equip participants with the knowledge and skills necessary to design, implement, and maintain quality management systems. The course covers various topics, including quality management principles, total quality management (TQM), quality control, and quality assurance.

Target Audience

The course is designed for individuals who want to pursue a career in quality management or those who are already working in the field and want to enhance their knowledge and skills. The target audience includes:

• Quality engineers
• Quality managers
• Process managers
• Quality auditors
• Small and medium-sized enterprise owners

Course Structure

The course consists of 200 hours of instruction, divided into 120 hours of classroom instruction and 80 hours of guided homework. The course is structured into several modules, each covering a specific aspect of quality management.

Module 1: Quality Management Systems

This module introduces participants to the fundamentals of quality management systems, including the history and evolution of quality management, quality control, quality assurance, and total quality management (TQM).

Module 2: Quality Management Methods

This module covers various quality management methods, including statistical process control (SPC), failure mode and effects analysis (FMEA), and quality function deployment (QFD).

Module 3: Quality and Reliability

This module focuses on the relationship between quality and reliability, including the concepts of reliability, maintainability, and availability.

Module 4: Service Quality Management

This module explores the principles and practices of service quality management, including service design, service delivery, and service improvement.

Module 5: Organization and Business Environment

This module examines the relationship between organizations and their business environment, including the impact of external factors on organizational performance.

Module 6: Metrology and Technical Level Analysis

This module introduces participants to the principles and practices of metrology, including measurement uncertainty, calibration, and validation.

Module 7: Selected Chapters from Quality-Related Specialized Knowledge

This module covers various specialized topics in quality management, including audit methods, presentation techniques, and automotive industry experiences.

Admission Requirements

To be eligible for the course, participants must have a higher education degree (university or college) and at least two years of work experience. Preference is given to those with experience in quality management.

Assessment and Evaluation

Participant performance is evaluated based on homework assignments, written and oral exams, and a final project. The course concludes with a final exam and project presentation.

Certificate

Upon successful completion of the course, participants receive a certificate of completion, which is recognized by the European Organization for Quality (EOQ). The certificate is equivalent to the EOQ Quality Management System Manager certification.

Course Materials and Methodology

Course materials include printed and digital resources, as well as guided homework assignments. The course uses a combination of lectures, discussions, and group work to facilitate learning.

Additional Information

The course is designed to meet the requirements of the EOQ harmonized certification/register system. Participants who complete the course can apply for the EOQ Quality Management System Manager certification.