Associate in Applied Science in Information Technology, Help Desk/Technical Support
نظرة عامة على البرنامج
The Help Desk/Technical Support specialization at Delaware County Community College prepares students for employment in computer environments. The program includes courses in network communications, PC support, and repair, as well as certification preparation for industry-recognized credentials. Students also complete general education courses and have the option to choose from a variety of electives.
مخطط البرنامج
Outline:
The Help Desk/Technical Support specialization provides students with the necessary skills for employment at a help desk or as a technical support person in a computer environment. The program reflects the growing emphasis on assessment of skills and skill levels. The Associate in Applied Sciences in the Information Technology (IT) Career Degrees at Delaware County Community College blends the theoretical with the practical. Students are offered a choice of specializations: Computer Programming, Game Development, Help Desk/Technical Support, Interactive Multimedia, Network Engineering, Mobile Computing and Web Development. Students have the benefit of classroom or online instruction, dedicated laboratory facilities and participation in co-curricular activities. Students in the IT Career Degrees are required to take program courses and related electives in their specialization as well as four IT core courses. In addition, students are required to take the general education courses listed below.
- Plan of Study Grid
First Semester
- ENG 100 English Composition I (3 hours)
- CS 100 Introduction to Information Technology (3 hours)
- NET 110 Network Communications (3 hours)
- Select one of the following: (3-4 hours)
- MAT 120 Modern College Mathematics
- MAT 121 Introduction to Probability and Statistics
- MAT 135 Business Precalculus
- MAT 151 College Algebra
- MAT 152 Precalculus
- MAT 160 Calculus I
- Social Science/Humanities Elective: Any transferable Diversity and Social Justice (DJ) and Global Understanding (GU) designated social science or humanities course (3 hours)
Total Hours: 15-16
Second Semester
- CS 105 Management Information Systems (3 hours)
- CS 127 Introduction to PC Support (3 hours)
- CS 128 PC Repair and Maintenance (3 hours)
- COMM 100 or COMM 111 Interpersonal Communication or Public Speaking (3 hours)
- Mathematics Elective (3-4 hours)
Total Hours: 15-16
Third Semester
- IMM 120 Web Page Design and Development (3 hours)
- NET 116 Microsoft Hybrid Server: Core Infrastructure (4 hours)
- NET 230 Linux Operating Systems I (4 hours)
- Select one CS/IMM/NET Course (3-4 hours)
Total Hours: 14-15
Fourth Semester
- CS 111 Computer Applications (3 hours)
- CS 113 Database Management Systems (3 hours)
- Science Elective: Any transferable Scientific Inquiry (SI) designated science course (4 hours)
- Select two CS/IMM/NET Courses (6-8 hours)
Total Hours: 16-18
Total Hours: 60-65
Notes:
- Diversity and Social Justice and Global Understanding designated courses.
- Scientific Inquiry designated courses.
- Mathematics Elective: Course List
- MAT 120 & MAT 121 Modern College Mathematics and Introduction to Probability and Statistics (6 hours)
- MAT 121 & MAT 210 Introduction to Probability and Statistics and Statistics (6 hours)
- MAT 135 & MAT 136 Business Precalculus and Business Calculus (6 hours)
- MAT 151 & MAT 152 College Algebra and Precalculus (8 hours)
Careers:
Information Technology, Help Desk/Technical Support (Associate in Applied Science)
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Overview:
Delaware County Community College (DCCC) is a public two-year institution serving Delaware and Chester counties in southeastern Pennsylvania. It provides a wide range of academic and non-credit programs designed to meet the diverse needs of its students.
Services Offered:
DCCC offers a comprehensive array of services to support student success, including:
Admissions & Financial Aid:
Application assistance, financial aid options, scholarships, payment plans, and international student support.Academics:
Associate degrees, career degrees, transfer degrees, certificates, bachelor's degrees, digital learning, dual enrollment, cooperative education, and internships.Student Services:
Academic advising, career counseling, disability services, first-generation student support, tutoring, learning commons, testing center, student employment services, and student records.Campus Life & Athletics:
Athletics, student clubs and organizations, student government, health and wellness programs, fitness center, and arts programs.Continuing Education:
Online classes, personal and professional development programs, GED testing, community education courses, training and certification programs, and corporate college services.Student Life and Campus Experience:
DCCC provides a supportive and engaging campus environment with opportunities for students to connect with peers, faculty, and staff. Students can participate in a variety of clubs, organizations, and activities, including athletics, student government, and arts programs. The college also offers a range of health and wellness services to support student well-being.
Key Reasons to Study There:
Affordable Education:
DCCC offers a high-quality education at an affordable price.Flexible Learning Options:
Students can choose from a variety of learning formats, including traditional classroom instruction, online courses, and hybrid programs.Career-Focused Programs:
DCCC offers a wide range of career-focused programs that prepare students for in-demand jobs.Transfer Opportunities:
DCCC has transfer agreements with four-year colleges and universities, making it easy for students to continue their education.Supportive Campus Community:
DCCC provides a supportive and welcoming campus community that helps students succeed.Academic Programs:
DCCC offers a wide range of academic programs across various disciplines, including:
Allied Health & Nursing:
Nursing, medical assisting, dental hygiene, and more.Business, Computing & Social Science:
Business administration, accounting, computer science, criminal justice, and more.Communication, Arts & Humanities:
English, communications, art, music, and more.Science, Technology, Engineering & Mathematics (STEM):
Biology, chemistry, mathematics, engineering, and more.Workforce & Economic Development:
Skilled trades, manufacturing, and other industry-specific programs.Other:
DCCC has multiple locations throughout Delaware and Chester counties, offering students convenient access to its programs and services. The college also has a strong commitment to diversity and inclusion, creating a welcoming and inclusive environment for all students.
