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Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

Course Overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events. You will have the skills to seek employment as a tour coordinator or tourism assistant.

This course will give you the skills you need to provide advice on domestic destinations, customer service, provide visitor information, prepare and delivery commentaries, financial transactions, workplace health & safety and cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an inbound tour coordinator, tourism assistant, tour guide or visitor information officer. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What Can I Do?

• Visitor Information Officer
• Marine Tourism Assistant
• Inbound Tour Coordinator
• Cellar Door Salesperson and Guide
• Reservations Sales Agent

Course Outcome

SIT30122 Certificate III in Tourism

Dual Qualification Options

Upon successful completion of Certificate III in Tourism, you may enrol into a Certificate III in Travel. You will receive credit transfers, complete three (3) additional travel units to obtain a Certificate III in Travel as well a Certificate III in Tourism.

Industry-Relevant Teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What You Will Study

The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below.

Core Units

• SITTIND003: Source and use information on the tourism and travel industry
• SITXCCS014: Provide service to customers
• SITXCOM007: Show social and cultural sensitivity
• SITXWHS005: Participate in safe work practices

Elective Units

• BSBSUS211: Participate in sustainable work practices
• BSBTWK201: Work effectively with others
• SIRXOSM002: Maintain ethical and professional standards when using social media and online platforms
• SIRXOSM003: Use social media and online tools
• SITTGDE016: Lead tour groups
• SITTTVL001: Access and interpret product information
• SITTTVL003: Provide advice on Australian destinations
• SITTTVL004: Sell tourism products or services
• SITTTVL005: Prepare customer quotations
• SITTTVL006: Book tourism products and process documentation
• SITXCCS009: Provide customer information and assistance
• SITXCCS010: Provide visitor information
• SITXCOM008: Provide a briefing or scripted commentary

Ways to Study

• On campus
• Online
• Apprenticeships or traineeships

Choose Your Study Location

• Greater Brisbane
• Gold Coast
• North Queensland

Campus Information

• South Bank: On campus with some online
• Robina: On campus with some online
• Townsville - Pimlico: On campus with some online
• Whitsundays - Cannonvale: On campus with some online
• Cairns: On campus with some online

Online Self-Directed Study

• All of your study will be done online and you can work through your studies at your own pace.
• You can access your learning materials 24/7 through our online learning management system Connect.

Apprenticeships and Traineeships

• You must already be employed to enrol as an apprentice or trainee with TAFE Queensland.
• Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs

• Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour.
• Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
• Non-funded apprentices and trainees will be charged a fee for service cost.

Entry Requirements

• There are no formal entry requirements for this course.
• It is a requirement of the course that prospective students have completed Year 12 of schooling and recommended that students have received a sound result in English and Maths.
• It is also recommended that prospective students have sound digital literacy skills due to significant computer work required in the Travel Products & Bookings cluster.

Resources Required

• It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader.
• A recommended reading list and/or required textbooks will be provided after enrolment, during orientation or at the start of each unit.
• You may also be required to purchase industry standard uniform items, including TAFE Queensland branded items.

Important Information

• This course does not cover reservations that are required for a Travel Agent or Airline job outcome.
• You would be required to enrol in the Certificate III in Travel to gain the skills required for these job outcomes.
• On completion of the Travel Operations cluster using Travelports CrossCheck travel software you will also receive your industry certificate for CrossCheck travel.

Key Student Attributes

• You should be well groomed at all times.
• You should have planning, organisation and time management skills.
• You should be able to relate and interact with people from different cultures and backgrounds.
• You should have high attention to detail.

Key Activities

• Back office operations using Travelports CrossCheck Travel software.
• Customer service role-plays.
• Group work.
• Presentations.

Assessment Methods

• Skill and knowledge assessments are an essential step in progressing through your course.
• You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning.

University Pathways

• If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there.
• In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Recognition of Prior Learning (RPL) and Credit Transfers

• Fast track your way to a formal qualification by earning credit for the things you already know.
• We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.