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Capstone: Process Analysis and Management

Course Information

The Capstone: Process Analysis and Management course is designed to develop skills in process design, mapping, analysis, and improvement. Through hands-on exercises, simulations, and assignments, students will understand how process design and internal and external factors impact process flow and performance.

Learning Outcomes

• Students will develop skills to design, map, and analyze processes in manufacturing and service contexts.
• Students will understand how process design and factors internal and external to a process impact process flow and process performance.
• Students will be able to design efficient new processes and improve existing processes based on analytical tools.

Content

The course focuses on different tools and theories for process design, mapping, analysis, and improvement. Topics include:

• Process design and layout
• Management of process variability
• Process mapping and improvement
• Statistical process control
• Lean operations
• Supply chain strategy

Teacher

The course is taught by Max Finne.

Study Material

• "Matching Supply with Demand: An Introduction to Operations Management, 5th Edition" by Gerard Cachon and Christian Terwiesch (selected chapters)
• "Operations Management: Processes and Supply Chains: Global Edition, 13/e" by Lee J. Krajewski, Manoj K. Malhotra (selected chapters)

Workload

The course includes:

• Contact teaching
• Independent and group work
• Exam

Prerequisites

Recommended prerequisites include ISM-A3002 Tuotannon ja palveluiden johtaminen / 35A00310 Tuotantotalouden perusteet, or an equivalent course.

Evaluation

Evaluation is based on:

• Games and assignments
• Exam

Teaching Time and Location

The teaching time and location can be found in the Sisu information system.

Online Learning Environment

The course uses MyCourses as its online learning environment for communication and managing everyday course work.

Registration and Course Fee

• Registration for the course starts on 22.9.2025 at 9.00 and ends on 13.10.2025 at 23.59.
• The course fee is 120.00 , paid upon registration.
• The number of participants is limited to 5.

Activating Aalto ID and Multifactor Authentication

Students need to activate their Aalto User ID and enable multifactor authentication to access Aalto University's services.

Studying at the Open University

Useful information about studying at the Open University, including individual study arrangements for health reasons, navigating campus facilities, and more, can be found on the Studying at the Open University page.