نظرة عامة على البرنامج

Effective Conflict Management Program

The Effective Conflict Management program is designed to equip participants with the skills and knowledge necessary to manage conflicts effectively in the workplace. Conflicts are inevitable, but effective management is key to creating a harmonious and productive work environment.

Program Overview

The program covers key aspects of conflict management, including understanding conflict situations, choosing effective response styles, managing interpersonal interactions, and resolving disputes with clients. Participants will learn to develop listening skills, apply negotiation techniques, and work with "difficult" people, minimizing stress and increasing productivity.

Program Details

• Start Date: 17 March
• Duration: 4 sessions, 3 hours each
• Time: 18:30 - 21:30
• Language: Russian, English
• Fee: 1,500,000 sum

Program Structure

1. Introduction. Basic sources of organizational conflicts. Negative consequences of conflicts. Root causes of conflicts
2. Conflict management styles. Habits of effective managers. Approaches to responding to conflict situations. Self-analysis of conflict management style. Active listening skills
3. Conflict resolution. Strategies for working with conflicts. The art of "Ninja" negotiations. Interpersonal conflict resolution. Working with "difficult" people: typology and interaction strategies
4. Conflict resolution with clients. Strategies for resolving conflicts with clients. Methods for improving service quality in conflict situations

Target Audience

• Managers, team leaders, and specialists seeking to develop effective conflict management skills to increase productivity and improve team interaction
• Specialists in any field who regularly encounter conflict situations at work and want to learn how to prevent and resolve them constructively
• Those who want to improve their professional skills in conflict management

Certificate

Upon completion of the program, participants will receive a certificate from the Westminster International University in Tashkent.

What You Will Gain

• In-depth understanding of the nature of conflicts, their causes, and negative consequences for teams and organizations
• Development of self-assessment skills and identification of your own conflict response style
• Mastery of effective communication methods, including active listening techniques, to prevent misunderstandings
• Application of practical approaches to resolving interpersonal and client conflicts
• Development of the ability to analyze and manage complex situations, including interactions with "difficult" people
• Mastery of negotiation techniques and strategies for resolving disputes in work and client relationships

Program Experts

• Dr. Sitora Inoyatova Expert with 15 years of experience in higher education, specializing in organizational development, personnel management, recruitment, and international ISO 9001 quality management standard. Co-author of the first report "Strategies and Practices of Human Resource Management in Uzbekistan" by the CRANET research network of Pennsylvania State University (USA).
• Dr. Atar Hamid Has over 20 years of experience as a researcher, academic, trainer, and business consultant in the UK, Pakistan, and Uzbekistan. Specializes in management, organizational psychology, value and organizational culture development, leadership development, employee well-being, and change management.

Education

• Dr. Sitora Inoyatova:
  • 2009 - Long Island University, USA (Bachelor's degree) - Business Management with a concentration in Finance
  • 2012 - Westminster International University in Tashkent (Master's degree) - International Business and Management
  • 2023 - Tashkent State Economic University (PhD) - Management
• Dr. Atar Hamid:
  • Universiti Teknologi Malaysia (Top 200 Universities Worldwide) - PhD
  • University of Lincoln, UK - Bachelor's and Master's degrees
  • Higher Attestation Commission of the Republic of Uzbekistan - Doctor of Economic Sciences (DSc)
  • British Psychological Society - Certified specialist in ability and personality testing