Master of Science (Quality and Productivity Improvement)

The Master of Science (Quality and Productivity Improvement) program is designed to address challenges in quality and productivity issues in public sector, manufacturing, and services environments. The program focuses on the application of scientific and mathematical methods to improve the quality of goods and services.

Program Structure

The program is offered in three modules: Public Sector, Manufacturing Sector, and Service Sector. Each module has a similar structure, with some variations in the elective courses.

• Study Duration: Minimum 3 semesters (1½ year), Maximum 6 semesters (3 years)
• Intake: 2 times a year (March & October), subjected to UKM academic calendar
• Classes: On weekends

Public Sector Module

Semester 1

• Core Courses:
  • STPD6024 Research Methodology
  • STQK6114 Quality Assurance and Standardization
  • STQK6534 Marketing Research Methods
  • STQK6144 Organizational Performance Measurement
• Elective Courses: Choose two (2)
  • STQK6124 Process Control and Quality Improvement
  • STQK6514 Quality Management in Service Sector
  • STQK6264 Supply Chain Management
  • STQK6544 Quality Design and System Reliability

Semester 2

• Core Courses:
  • STQK6324 Service Delivery System in the Public Sector
  • STQK6524 Productivity Measurement
  • STQK6988 Research Project
• Total Credit: 32 (Core), 8 (Elective)

Manufacturing Sector Module

Semester 1

• Core Courses:
  • STPD6024 Research Methodology
  • STQK6114 Quality Assurance and Standardization
  • STQK6534 Marketing Research Methods
  • STQK6144 Organizational Performance Measurement
• Elective Courses: Choose two (2)
  • STQK6264 Supply Chain Management
  • STQK6514 Quality Management in Service Sector
  • STQK6324 Service Delivery System In The Public Sector
  • STQK6544 Quality Design and System Reliability

Semester 2

• Core Courses:
  • STQK6124 Process Control and Quality Improvement
  • STQK6524 Productivity Measurement
  • STQK6988 Research Project
• Total Credit: 32 (Core), 8 (Elective)

Service Sector Module

Semester 1

• Core Courses:
  • STPD6024 Research Methodology
  • STQK6114 Quality Assurance and Standardization
  • STQK6534 Marketing Research Methods
  • STQK6144 Organizational Performance Measurement
• Elective Courses: Choose two (2)
  • STQK6124 Process Control and Quality Improvement
  • STQK6264 Supply Chain Management
  • STQK6324 Service Delivery System In The Public Sector
  • STQK6544 Quality Design and System Reliability

Semester 2

• Core Courses:
  • STQK6514 Quality Management in Service Sector
  • STQK6524 Productivity Measurement
  • STQK6988 Research Project
• Total Credit: 32 (Core), 8 (Elective)

Course Synopsis

STPD6024 Research Methodology

This course provides guidance in planning, implementing, and succeeding in scientific research. Students are introduced to the science philosophy and ethics necessary for researchers.

STQK6114 Quality Assurance and Standardization

This course aims to give students knowledge on the quality system in an organization and its role in assuring quality in products and services.

STQK6124 Process Control and Quality Improvement

The aim of this course is to illustrate the importance of process control and quality improvement based on the 6Sigma concept.

STQK6134 Total Quality Management

This course introduces students to the concepts of Total Quality Management (TQM) from the aspects of history, philosophy, principles, needs, measurement, reports, and its usage.

STQK6144 Organizational Performance Measurement

This course aims to give students knowledge of the concepts of measuring an organization's performance.

STQK6264 Supply Chain Management

This course is an introduction to the supply chain concept and explores the management of supply chains to improve an organization's overall supply efficiency.

STQK6324 Service Delivery System in the Public Sector

In this course, students will be exposed to the service delivery system of government agencies.

STQK6514 Quality Management in Service Sector

This course explains to students the definition of 'customer service' and 'service excellence'.

STQK6524 Productivity Measurement

This course introduces the concept of measuring the productivity of a firm.

STQK6534 Marketing Research Methods

This course discusses research in marketing, exposing students to scientific research methods.

STQK6544 Quality Design and System Reliability

This course explores how statistics are used for controlling the quality of product design and the process in the manufacturing industry.

STQK6988 Research Project

Research project is a compulsory course work involving case study/literature survey/research.

Entry Requirement

• Bachelor's Degree in a relevant field with a minimum CGPA 2.50 or equivalent.
• Bachelor's Degree in a relevant field with a minimum CGPA 2.00 – 2.49 or equivalent, with a minimum of 5 years working experience or research project in a relevant field.
• Fulfill Accreditation of Prior Experiential Learning (APEL A) for local candidates only.
• An international student shall obtain a minimum result of either TOEFL iBT score 46, IELTS band 5.5, PTE score 51, CEFR band B2, MUET band 4, or Higher Education English Test (HEET) score 7.

Career Prospect

1. Quality Manager
2. Quality Assurance Executive
3. Head of Quality Audit / Quality Auditor
4. Quality Engineer
5. Consultant in the field of Quality / Quality Improvement / Six Sigma/Lean Six Sigma

Tuition Fees

Local Only

RM22,000.00 / study (minimum 3 semesters)

• RM 8,000.00 – 1st semester
• RM 7,000.00 – 2nd semester
• RM 7,000.00 – 3rd semester

Universiti Kebangsaan Malaysia

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Overview:

Universiti Kebangsaan Malaysia (UKM) is a public research university located in Bangi, Selangor, Malaysia. It is known for its green campus with traditional red brick buildings and is recognized as one of the world's top 200 universities.

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Services Offered:

Admissions:

UKM offers a wide range of undergraduate and postgraduate programs, including Doctorate (PhD), Master, Postgraduate Diploma, Open & Distance Learning (ODL), MBA & DBA, and ASASIpintar (pre-university program).

Academic:

UKM provides various academic services, including teaching and learning resources, faculty and institute information, academic calendar, awards and ranking details.

Students:

UKM offers services for prospective students, information about campus life, residential colleges, student guides, and library resources.

Research:

UKM is a leading research institution with a focus on intellectual discovery, innovation, dissemination, and application of knowledge. It offers resources like the Centre for Research & Instrumentation Management, Find Our Expert, Research Institute, Research Portal, and Living Labs.

Community:

UKM actively engages with industry and the community through various initiatives.

GIVE2UKM:

This platform allows individuals to contribute to UKM's development.

Discover:

This section provides information about UKM's leadership, vision and mission, logo, song, video, campus map, organization chart, yearly report, departments A-Z, and contact information.

Alumni:

UKM provides resources and support for its alumni.

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Student Life and Campus Experience:

UKM offers a vibrant campus life with a strong sense of community. Students can expect to immerse themselves in the academic and research world, connect with others, and find support for their future advancement. The campus is known for its green surroundings and traditional red brick buildings.

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Key Reasons to Study There:

World-class reputation:

UKM is recognized as one of the world's top 200 universities.

Strong research focus:

UKM is a leading research institution with a focus on intellectual discovery, innovation, dissemination, and application of knowledge.

Vibrant campus life:

UKM offers a thriving community with a strong sense of belonging.

Comprehensive services:

UKM provides a wide range of services to support students' academic and personal development.

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Academic Programs:

UKM offers a wide range of academic programs across various disciplines, including:

Undergraduate:

Bachelor's degrees in various fields.

Postgraduate:

Master's and Doctoral degrees in various fields.

Open & Distance Learning (ODL):

Programs for students who prefer flexible learning options.

MBA & DBA:

Programs for aspiring business leaders.

ASASIpintar:

Pre-university program for students preparing for higher education.

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Other:

• UKM has a strong commitment to sustainability and social responsibility.
• The university offers various online services, publications, and mobile apps for students and staff.
• UKM has a dedicated team to handle complaints and provide support to the community.

The provided context does not include information about the following sections:

Services Offered:

The context only mentions the categories of services offered, but does not provide detailed descriptions.

Student Life and Campus Experience:

The context provides a brief overview of campus life, but does not detail specific experiences or activities.

Key Reasons to Study There:

The context mentions the university's reputation and research focus, but does not explicitly state key reasons to study there.

Academic Programs:

The context lists the categories of academic programs offered, but does not outline specific programs or strengths.