Program Overview

Introduction to ITC232 Technical Service Management

The aim of this subject is to teach students the skills needed to support users and troubleshoot desktop applications that run the Windows operating system in a corporate environment. Students will learn to resolve desktop application problems for end users, resolve network and security issues, and to manage and maintain systems that run the latest Windows client.

Subject Information

Grading System

The grading system for this subject is HD/FL.

Duration

The duration of this subject is one session.

School

This subject is offered by the School of Computing and Mathematics.

Assumed Knowledge

The assumed knowledge for this subject is ITC133.

Learning Outcomes

Upon successful completion of this subject, students should:

• be able to install and upgrade Windows desktops
• be able to analyse system and application logs and make recommendations as appropriate
• be able to deploy and evaluate applications during and after operating system deployments
• be able to maintain and optimise systems that run Windows desktops
• be able to configure and troubleshoot mobile computing for Windows
• be able to analyse services, programs and user account controls for security vulnerabilities

Syllabus

This subject will cover the following topics:

• Resolving desktop application issues
• Managing and maintaining Windows clients
• Windows networking
• IPv6 support
• Supporting mobile users
• Enterprise storage security
• Windows security fundamentals
• Encryption keys and key management

Availability

This subject is available in:

• Session 1 (30)
• On Campus: CSU Study Centre Sydney
• Online: Wagga Wagga Campus