Program Overview

Responsible Gaming Ambassadors Program

The Responsible Gaming Ambassadors Program is a customized responsible gaming education program provided by the International Gaming Institute (IGI). The program represents a global "best in class" product, offering cutting-edge research and real-world practice in responsible gaming.

What is the Responsible Gaming Ambassadors Program?

The program is taught directly by experts who deliver international keynotes in the problem gambling field, emphasizing the incorporation of customer service best practices. The IGI bridges the scientific and the practical, the academic and the applied, and the human sciences and the business sciences, in a way that no other global entity can.

Sample Course Offerings

Depending on the organization's needs, sample course offerings may include:

• A look into responsible gaming global case studies
• Insights into emerging issues in problem gambling
• On-site field trips to various treatment facilities

Testimonials

The program has received positive testimonials from industry professionals, including:

"Since 2013, Professor Bernhard has been coming to Macau to deliver advanced responsible gaming training for Sands China team members. His expertise in his area means that our team members are able to gain insights from one of the leaders in responsible gaming education."

Winnie Wong, Chief Responsible Gaming Officer and VP of Special Gaming Projects, Venetian Macau (subsidiary of Sands China)

"Dr. Bernhard and UNLV International Gaming Institute (IGI) provide expert information and guidance that informs our responsible gaming strategy and its five core pillarsTeam Member training, Ambassador assistance (24/7), self-limit options, accessible and prominent signage for resources, and partnerships with organizations that support this causeall designed to directly reach and help patrons before a problem develops."

Maria-Christina Annaloro, Director of Government Relations & Social Sciences, Las Vegas Sands

Program Details

The program is customized to meet the needs and interests of the organization, and can include a variety of course options. The IGI's responsible gaming training programs are considered a global "best in class" product, and the institute takes tremendous pride in providing high-quality education programs.