Program Overview

Official Letter and Email Writing Course: Strengthening Professional Communication Skills

The Official Letter and Email Writing Course: Enhancing Professional Communication Skills was held on June 30, 2025, at the UTM CDex Meeting Room. The course was fully attended by all UTM CDex staff and was conducted by an experienced lecturer, Puan Kuntum binti Md. Ariff, a Grade N7 Office Secretary from the Faculty of Civil Engineering, who is also a Young Language Officer for the Public Service.

Course Modules

The course covered the following important modules:

• Introduction to Official Letters (Introduction to Official Letters)
• Standard Format for Official Letters (Standard Format for Official Letters)
• Effective Writing Techniques (Effective Writing Techniques)
• Common Mistakes in Official Letters (Common Mistakes in Official Letters)
• Practical Exercises
• Ethics and Protocols for Official Letter Writing (Ethics and Protocols for Official Letter Writing)

Course Objectives

Through this comprehensive exposure, the course successfully:

• Provides an understanding of the format and ethics of official letter writing
• Enhanced the skills of writing clear, concise, and professional sentences
• Helped participants avoid common mistakes in official writing
• Adapted writing styles according to context and recipient
• Sharpened the skills of editing and refining official documents

Outcomes

The course not only strengthened the written communication efficiency among staff but also fostered a more meticulous, professional, and efficient work culture at UTM CDex.