Program Overview

Design Thinking for Operational Excellence Workshop

Overview

Design Thinking for Operational Excellence is a structured and user-focused method that aims to enhance operational processes and boost overall organizational performance. It integrates empathy, creativity, and iterative problem-solving to promote innovation, improve user experiences, and optimize operational efficiency. This approach offers a fresh perspective on addressing complex challenges in organizational change.

Benefits

The Design Thinking approach benefits individuals who want to:

• Humanize problem-solving using empathy and the Socratic method.
• Compress time by engaging challenges using gamification techniques.
• Combine creative and rational thinking to generate breakthrough ideas.
• Solve complex (or "wicked") problems using Design Thinking.
• Collaborate with team members to make difficult decisions more quickly and efficiently. It also benefits:
  • Individuals involved in Strategy Development (senior executives) and Deployment (operations)
  • Human Resources professionals

How Design Thinking Helps

By applying Design Thinking to Operational Excellence, organizations can achieve several benefits, including:

• Managers can evaluate organizational readiness to change
• Employee buy-in and emotional readiness
• Enhanced user experience
• Increased efficiency and effectiveness
• Innovation and creativity
• Collaboration and cross-functional alignment
• Agility and adaptability

About the Instructor

Joseph F. Paris Jr. is:

• Author: State of Readiness (acclaimed as a definitive work in Operational Excellence)
• Chairman: XONITEK Group of Companies
• Founder: Operational Excellence Society and The Readiness Institute
• Host: The Outliers Inn, State of Readiness, and Supercharged Supply Chain podcasts
• Operational Excellence LinkedIn Group: 125,000+ members
• Lean Six Sigma LinkedIn Group: 900,000+ members
• Publisher: Operational Excellence By Design e-newsletter with 25,000+ subscribers
• Advisory Boards: Binghamton University, RV College of Engineering, IISE, ACG
• International strategist, keynote speaker, mentor, and consultant
• Recognized global thought leader in building high-performance organizations

Course Fees

• $350: Standard/Industry Rate (Group rates available)
• $250: BU faculty/staff
• $150: Binghamton University Students and Alumni Group rates for industry are available for:
  • 2-4 participants
  • 5-9 participants
  • 10 and up

Cancellations and Refunds

All cancellations must be received in writing by November 10 by 5 pm to receive a refund. No refunds for cancellations or non-attendance will be given after 5 pm on that date. Substitutions may be made any time before a certain date. A $20 refund fee will be applied to all refunds requested by registrants. If the course is canceled by the organizers, enrollees will be advised and receive a full refund.