Program Overview

Program Details

Introduction to Customer and Patient Safety, 3 ECTS

The University of Eastern Finland offers a course on customer and patient safety, focusing on the importance of safe information management in healthcare organizations.

Course Objectives

• Understand the significance of information management in ensuring customer and patient safety
• Recognize the importance of high-quality information production and dissemination in healthcare organizations
• Evaluate one's own information management practices from the perspective of customer and patient safety
• Assess the benefits and risks associated with the use of digital services
• Familiarize oneself with the legislation governing customer and patient safety

Course Content

• Secure information management: phases, importance, and legislation
• Digital services: factors influencing security, usage risks and benefits, and legal aspects

Target Audience

• The course is suitable for both degree-seeking students and continuing education students in the field of social and healthcare services.
• It is particularly recommended for professionals working in customer and patient safety.

Course Format

• The course is offered online, allowing students to complete it at their own pace.
• The course materials include video lectures, literature, and an electronic exam.

Course Schedule

• The course is available from November 3, 2025, to July 30, 2026.
• Students can enroll until June 15, 2026.

Tuition Fee

• The tuition fee for the course is 60 (excluding VAT).
• The fee for a single course is 20 per credit, and for course entities, it is 15 per credit.

Additional Information

• For more information on the course, please contact the course instructor or the University of Eastern Finland's continuing education center.
• The course is part of the University's continuing education offerings and can be taken as a standalone course or as part of a degree program.