Program Overview

Hospitality Services Management Program

The Hospitality Services Management Associate Degree program is designed to cultivate students' passion for exceptional service and efficient management, preparing them for success in a diverse range of hospitality sectors.

About the Program

This comprehensive program prepares students for a future filled with exciting opportunities in the vibrant world of hospitality. It is designed to develop essential management skills applicable to hotels, resorts, restaurants, event venues, and more.

• Develop essential management skills applicable to hotels, resorts, restaurants, event venues, and more.
• Gain proficiency in guest relations, customer service, and creating memorable experiences for diverse clientele.
• Master the art of staff supervision, team leadership, and fostering a positive workplace culture.
• Acquire expertise in hospitality marketing, understanding how to attract, engage, and retain customers.
• Explore financial management and budgeting techniques tailored to the hospitality industry.
• Engage in internships and hands-on projects that provide real-world insight into the dynamic hospitality landscape.

Program Goals

The program aims to equip students with the skills and knowledge to thrive as dynamic leaders in the ever-evolving world of hospitality. Upon completion of the program, students will be able to:

• Relate management responsibilities for the achievement of financial viability of the organization by applying the appropriate professional management/supervisory techniques to operational situations.
• Practice appropriate communication skills in operational and human resource management.
• Evaluate the quality of hospitality operations by applying quality control principles.
• Discuss the importance of preventing food-borne illness in hospitality operations.
• Describe the need for using effective human relations and supervisory skills to manage the workforce.
• Using appropriate technology, demonstrate methods for making quality managerial decisions by using standardized processes and procedures.
• Demonstrate the ability to forecast and budget business activity and relate it to actual business performance.
• Demonstrate the use of marketing concepts in planning and operational processes.

Mission Statement

The Hospitality Department at Dona Ana Community College is dedicated to providing students with a comprehensive and practical education in the fields of culinary and hospitality. The department focuses on equipping individuals with the skills, knowledge, and experience needed to thrive in these dynamic industries and contribute positively to their communities.

Vision Statement

The Hospitality Department at Dona Ana Community College envisions becoming a cornerstone of excellence in education, recognized for producing skilled professionals who drive innovation, creativity, and sustainable growth in the hospitality sectors. The department's graduates will be known for their exceptional expertise, ethical values, and contributions to the development of both local communities and the broader industry landscape.

Faculty and Staff

The program is led by experienced faculty and staff, including:

• Dr. Laura De La Cruz, Professor/Department Chair
• Devin Taillon, Lab Technician
• Instructor