Program Overview

Frontline Manager Leadership Program

Overview

The Frontline Manager Leadership Program is a 12-week, fully online, non-credit professional development course designed for aspiring, new, and frontline managers. The program aims to strengthen leadership capabilities and build confidence in management roles.

Course Description

Through four focused modules, participants will learn how to:

• Identify and develop their personal leadership style
• Communicate effectively across oral, written, and digital channels
• Coach and motivate employees
• Transition successfully from peer to manager
• Build and lead high-performing, inclusive teams

Program Structure

The program includes:

• Bi-weekly, one-on-one coaching sessions with a dedicated faculty coach
• An actionable personal leadership development plan
• Optional additional coaching sessions after the course ends

Target Audience

The program is ideal for emerging leaders, including:

• Aspiring, first-time, and current frontline managers
• Individuals across various industries, such as retail, healthcare, food service, hospitality, manufacturing, and entertainment
• Those serving in customer or patient-facing, administrative, or operational support roles
• Individuals looking for support and mentorship in their leadership journey

Program Benefits

The program offers:

• Personalized leadership coaching
• Career-ready skills
• Flexible online learning
• University recognition upon completion
• Ongoing support, including dedicated academic advising and onboarding

What You'll Learn

By the end of the program, participants will be able to:

• Use self-awareness, reflective practice, and emotional intelligence in their management approach
• Communicate confidently across diverse teams and workplace situations
• Develop individuals and teams using proven leadership best practices
• Apply customer service principles to strengthen organizational performance
• Foster a culture of continuous improvement, inclusion, and collaboration

Program Details

• Duration: 12 weeks
• Start Date: April 6, 2026
• End Date: June 26, 2026
• Enrollment Deadline: March 30, 2026
• Last Day for Full Course Refund: April 13, 2026
• Certificate of Completion Delivery: July 10, 2026
• Tuition Fee: $2700.00

Supporting Your Success

The program provides:

• Onboarding program with resources and guidance
• Academic advisor specializing in supporting learners in the Frontline Manager Leadership Certificate Program
• Faculty coach for personalized coaching and feedback

Related Courses

• Essential Skills Certificate: Master goal-setting, time-management, and effective communication skills
• Coaching Skills Certificate: Develop coaching techniques to inspire, guide, and elevate others