Program Overview

Retail Management Certificate

The Retail Management certificate is designed to provide an in-depth education in both industry basics and advanced retail skills. This unique program offers extensive training in must-have skills like customer relations management, along with hands-on experience in e-commerce.

Program Overview

The certificate program is delivered online, with in-person exams. It can be completed in as little as 1.5 to 2 years, making it easy to balance new schoolwork and existing commitments.

Program Details

• Delivery: Online
• Exam: In-person
• Courses: 6
• Length: 1.5 to 2 years
• Cost: $3,800$4,300 (approximate and subject to change)

Certificate Requirements

To graduate, students must successfully complete the requirements within their official time span. The requirements include:

• 2 required courses
• 4 electives
• Cumulative grade point average (GPA) of 1.67+

If a student demonstrates the requisite combination of education and work experience, they may apply to the academic coordinator to waive CRMG 200. If granted a waiver, the student will need to complete 5 electives (instead of 4) to fulfill the certificate requirements.

Admission Criteria

The recommended admission criteria include:

• Ontario Secondary School Diploma (OSSD) or equivalent, with 6 Grade 12 U or M credits
• AND one of the following:
  • Mature student status
  • A recent undergraduate degree or college diploma
  • A minimum of 1 year related professional experience in the retail industry

Financial Support

The Chang School offers both merit-based awards and need-based financial aid. This certificate program is also OSAP-eligible.

Courses

Required Courses

• CRMG 200 Introduction to Retail
• CRMG 302 Retail Consumer Insight

Electives (select 4)

• CENT 500 New Venture Startup
• CGMS 200 Introduction to Global Management
• CMHR 405 Organizational Behaviour
• CMHR 523 Human Resources Management
• CMKT 100 Principles of Marketing
• CRMG 301 Retail Operations Management
• CRMG 303 Managing the Retail Workplace
• CRMG 400 Merchandise Buying and Planning I
• CRMG 434 Intro to Logistics and Supply Chain Mgmt
• CRMG 452 Visual Merchandising and Space Planning
• CRMG 806 Retailer Perspectives on Category Management
• CRMG 902 Franchising
• CRMG 907 Relationship Marketing
• CRMG 909 Merchandise Buying and Planning II
• CRMG 910 Omni-Channel Retailing
• CRMG 911 Retail Sales Management
• CRMG 916 Managing B2B Channels
• CRMG 919 Retail Data Analytics

Who Should Take This Certificate

This Retail Management certificate is ideal for:

• Retail employees seeking professional development or career advancement
• Working professionals looking for a career change
• Canadian newcomers who want to succeed in domestic retail organizations
• Managers of small retail operations who want to enhance their entrepreneurial skills

What You Will Learn

Upon completing the Retail Management certificate, you will learn how to:

• Assess key profit drivers and broad marketing and operational strategies
• Understand consumer behaviour and what defines brand value
• Apply customer relationship management (CRM) tools and best practices
• Analyze productivity issues from multiple perspectives
• Develop skills in assessing costs and profitability tied to inventory planning, management, promotions, and consumer insights