Program Overview

Crisis Management and Business Continuity Course

The Crisis Management and Business Continuity course is designed to provide aviation industry professionals with the knowledge and skills necessary to effectively manage a crisis while maintaining business continuity.

Overview

A crisis can unfold in various ways, including aircraft crashes, severe weather disruptions, staff disputes, major passenger issues, regulatory changes, political crises, sanctions, hijackings, or less high-profile issues. The course aims to provide an intense learning experience, enabling delegates to immerse themselves in a range of aviation crisis issues, sharing knowledge, experiences, and insights with a high-quality speaker lineup and fellow aviation professionals.

Course Structure

The course will include lectures, a detailed simulation exercise, and group discussions. Delegates will recognize the elements where their organizations may have the skills and resources to manage a crisis, but the course will help identify where specialist external support may also be required. The course is designed to provide a balanced view between how best to manage specific crisis issues while simultaneously minimizing any negative impact on ongoing business operations.

What You Will Learn

Delegates will be able to:

• Understand how a crisis can unfold and how to effectively manage the key issues and control events under pressure.
• Learn how to maintain business continuity and protect a company's reputation during a crisis.
• Devise an effective crisis management plan, taking into consideration the requirements of initial, mid-term, and long-term responses to crisis situations.
• Propose and defend the implementation of a crisis management plan.
• Learn how to engage and effectively communicate with the media in a crisis situation.
• Experience a live crisis simulation exercise and apply the learning outcomes from the process back into your company.
• Learn and experience the key differences between various legal regimes, and how the impact of litigation can vary.
• Critically evaluate past aviation crisis management examples.

Core Content

The course will cover the following topics:

• Crisis planning, crisis management, and immediate crisis response
• Maintaining control and overall business continuity
• Managing the media within a crisis (and understanding the boundaries of control)
• Handling customer relations
• Maintaining staff morale
• Understanding and managing the legal aspects of a crisis across different legal regimes
• Understanding and managing the insurance aspects of a crisis

Course Schedule

The course will be delivered over 5 days, with the following schedule:

• Day 1: Introduction to the component skill-sets from industry experts.
• Day 2: Delivery of the simulated scenario and the establishment of mixed study groups.
• Day 3: Evaluation of allocated responsibilities by mixed study groups, and confidential capturing of each delegate's key learning outcomes.
• Day 4: Playback of individual study group findings and group discussion on results.
• Day 5: Examine and rationalize the key differences between various Civil Code and Common Law regimes and how the impact of litigation can vary.

Who Should Attend

The course is suitable for aviation industry professionals in mid-senior level management roles within Airlines, Airport operators, MRO's, Aviation manufacturers, Aviation service providers, and Air Traffic Controllers (ATC). Typical roles would include:

• Senior management
• General operations management
• Commercial management
• Risk management
• Media management
• Security personnel
• General counsel and in-house commercial lawyers
• Emergency response managers

Speakers

The course is taught by a number of aviation and other industry experts drawn from across a range of professional disciplines. These include specialists in aviation law, emergency response, aviation insurance, media management, and corporate communications, business crisis management, and continuity planning.

Concessions

A group discount of 10% will apply to the invoice for the course tuition fee where three delegates or more are booking from within one site or one organization. Accommodation fees are not included in the discount scheme.

Course Details

• Dates: Please enquire for course dates
• Duration: 5 days
• Location: Online
• Cost: Ł2,215 (concessions available)