Program Overview

Course Overview

The course "Services for All" (PD6011) is a 7.5-credit course offered at the Norwegian University of Science and Technology (NTNU). The course is no longer taught but is available for examination.

Course Details

Course Content

The course focuses on building basic skills in service design, adapting these skills to work in one's own business or organization, and increasing competence to contribute to a better experience for service recipients. The course structure emphasizes opportunities and challenges arising from technology development and digitalization in future services. Specifically, it focuses on universal design of services, learning how to include diverse perspectives in the service design process and practice.

Learning Outcome

Knowledge

After completing the course, the candidate will be able to:

• Describe what service design is
• Explain how different people experience services and how to use these perspectives in a service design process
• Discuss current issues regarding universal service design in the public and private sectors
• Identify key principles in service design
• Understand the challenges surrounding access to welfare services and create proposals using basic service design tools
• Visualize and participate in a service design process
• Recognize the role of technology and digitalization in service design

Skills

After completing the course, the candidate will be able to:

• Apply principles, legislation, and methods of service development for all people
• Formulate issues related to specific user groups and plan a service design process
• Prepare, document, interpret, and analyze insight data
• Include and communicate with relevant actors in universal service design
• Use service design methodology in their organization or company

General Competence

The candidate will have an expanded understanding and ability to create new, value-creating services that benefit end-users, service providers, and society.

Learning Methods and Activities

• Course participants work in groups with diverse backgrounds.
• Online digital teaching is provided from NTNU Trondheim and NTNU Gjřvik.
• The course includes project assignments, collections, and online teaching between sessions.

Compulsory Assignments

• Mandatory presence
• Two deliverables

Evaluation

• Mandatory participation in sessions is registered as approved or not approved.
• Works consist of a written project report that can be submitted individually or in groups.

Specific Conditions

• Admission to a program of study is required, specifically Technology Management and Digital Transformation (MTDO).

Recommended Previous Knowledge

• The primary target group is managers, project managers, and advisers in the private and public sectors.
• The secondary target group includes project staff, developers, designers, and other participants in service development.

Required Previous Knowledge

• Minimum completed bachelor's degree in addition to two years of relevant professional experience.
• For the course to count as part of the MTDO master, the bachelor's degree must be within one of the technical disciplines approved by MTDO.

Course Materials

• "This Is Service Design Doing: Applying Service Design Thinking in the Real World" (Stickdorn, et al, 2018)
• Articles and video material are made available upon study start.

Subject Areas

• Design Strategies
• Design Methodology
• Service Design

Examination

• Examination arrangement: Assignment
• Grade: Passed / Not Passed