Program Overview

Program Overview

The Computer Support Specialist program is designed to provide students with the technical expertise to offer assistance to computer users. Computer support specialists play a crucial role in the selection and implementation of new software, as well as providing individual support by answering questions and solving problems. They must possess knowledge of hardware, operating systems, application software, and peripheral devices.

Employment Opportunities

Employment opportunities for computer support specialists exist in various industries, including those that design and provide services for computer systems, administrative units of companies, school systems, and software publishers. According to the U.S. Department of Labor, this occupation is expected to experience a 30% growth in total employment.

Learning Outcomes

Graduates from this program are expected to achieve the following learning outcomes:

• The ability to install and configure microcomputer hardware and operating systems, and customize the operating system interface
  • This includes understanding the components of microcomputer hardware and operating systems
  • And being able to apply this knowledge to customize the operating system interface
• An understanding of the operations of microcomputer hardware, firmware, and operating systems, along with the interrelationships among them
• The ability to install, configure, and maintain computer networking hardware, network operating systems, and network services, including accounts and configuring resources security
• The ability to install, configure, and maintain Internet server software and services, including Web and FTP hosting services
• An ability to provide Web page support by creating dynamic and interactive Web pages and programming scripts
• An understanding of programming principles and logic, and its application to the development of computer programs to perform specified tasks
• An ability to design, implement, and support the use of electronic spreadsheet applications in support of end users
• An ability to provide support for operating systems, both to the corporate entity and end-users alike

Program Details

The program focuses on providing students with a comprehensive understanding of computer systems, hardware, and software. It covers topics such as microcomputer hardware, operating systems, application software, and peripheral devices. The program aims to equip students with the skills and knowledge required to succeed as computer support specialists in a variety of industries.