Program Overview

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About the Course

The course "Managing Risk and Customer Experience in Mergers & Acquisitions with AI" is designed to equip executives with the knowledge and strategies to effectively manage risks associated with mergers and acquisitions (M&As), with a specific focus on customer experience (CX) while leveraging Gen AI and AI tools in due diligence.

Course Objectives

By the end of this course, participants will be able to:

• Understand the importance of customer experience (CX) in mergers & acquisitions (M&As) success
• Explore how and implement Gen AI initiatives
• Identify opportunities to improve operational processes post-merger through innovation
• Develop strategies for effectively managing innovation strategies during and after the mergers & acquisitions (M&As) integration process
• Leverage mergers & acquisitions (M&As) to create a reimagined and revitalized customer experience
• Formulate strategies to address potential customer dissatisfaction and proactively manage CX risks post-merger

Course Description

This course equips executives with the knowledge and strategies to effectively manage risks associated with mergers and acquisitions (M&As), with a specific focus on customer experience (CX) while leveraging Gen AI and AI tools in due diligence.

Target Audiences

The target audience for this course includes senior executives involved in mergers & acquisitions (M&As), risk management, and daily business operations, such as:

• Directors
• VPs
• Chief Executive Officers (CEO)
• Chief Experience Officers (CXO)
• Chief Operating Officers (COO)
• Chief Compliance Officers (CCO)
• Chief Technology Officers (CTO)
• Chief Data Officers (CDO)
• Chief Financial Officer (CFO)

Course Structure

Day 1

• The Customer Lens in M&A
• AI-powered Due Diligence
• Cyber Due Diligence
• Customer Experience for Operational Process Improvement
• Case Study
• Expert Panel Discussion
• Short quiz

Day 2

• Leveraging Innovation in a Post-Merger
• Reimagining the Customer Experience
• Customer Recovery and Proactive Risk Management
• Short quiz
• Course Wrap-up & Action Planning

Assessment

• Group discussion and presentation
• Short quiz

Financial Matters

Course Fees

The course fee payable is S$2,180.00, which includes GST and excludes supplementary fees.

Breakdown of Course Fees

• Course fee: S$2,000.00
• GST (9%): S$180.00
• Course fee payable: S$2,180.00

Enhanced Training Support for SMEs

The course fee payable for SMEs is S$254.00.

Breakdown of Course Fees for SMEs

• Course fee: S$2,000.00
• Baseline SkillsFuture Funding Grant: S$(1,400.00)
• Nett course fee: S$600.00
• GST (9%): S$54.00
• Enhanced Training Support for SMEs Subsidy: S$(400.00)
• Course fee payable: S$254.00

Singapore Citizens Aged 40 and Above

The course fee payable for Singapore citizens aged 40 and above is S$254.00.

Breakdown of Course Fees for Singapore Citizens Aged 40 and Above

• Course fee: S$2,000.00
• Baseline SkillsFuture Funding Grant: S$(1,400.00)
• Nett course fee: S$600.00
• GST (9%): S$54.00
• Mid-Career Enhanced Subsidy: S$(400.00)
• Course fee payable: S$254.00

Singapore Citizens Aged 39 Years Old or Younger

The course fee payable for Singapore citizens aged 39 years old or younger is S$654.00.

Breakdown of Course Fees for Singapore Citizens Aged 39 Years Old or Younger

• Course fee: S$2,000.00
• Baseline SkillsFuture Funding Grant: S$(1,400.00)
• Nett course fee: S$600.00
• GST (9%): S$54.00
• Course fee payable: S$654.00

Singapore Permanent Residents (SPR)

The course fee payable for Singapore permanent residents is S$654.00.

Breakdown of Course Fees for Singapore Permanent Residents

• Course fee: S$2,000.00
• Baseline SkillsFuture Funding Grant: S$(1,400.00)
• Nett course fee: S$600.00
• GST (9%): S$54.00
• Course fee payable: S$654.00

GST Rate

The course fees payable above are inclusive of a 9% GST rate.

Payment Options

The course fee allows payment by:

• SkillsFuture Credits (SFC)
• eNETS (e-payment)
• Bank Transfer
• Telegraphic transfer