Program Overview

Frontline Manager Certificate Program

The Frontline Manager certificate program is designed to provide vital training in core managerial skills to first-level managers. Frontline managers sit at the very first level of management across a company's business operations and functions and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand--interacting with customers, speaking to vendors, negotiating contracts, and managing employees.

Program Description

The certificate program focuses on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management. The courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of 9 courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the courses.

Program Outline

• Introduction to Supervision
• Coaching
• Progressive Discipline
• Time Management
• Work-Life Balance
• Better Communication
• Leadership Styles
• Teams and Groups
• Leading a Team at Dragonfly
• Navigating Your Organizational Culture

Learning Outcomes

In this program, students will learn:

• Supervision, coaching, and leadership styles
• Navigating organizational culture
• Time management

Target Audience

This program is ideal for frontline managers who want to develop into leaders within an organization.

Program Structure

A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 24 months to complete all the courses in the certificate.

Location

The program is offered online.