Program Overview

Program Details

The program focuses on the discipline " - " (Fundamentals of Service Bureau Work in an Auto Service Enterprise).

Program Description

The program aims to study the main stages of a service bureau specialist's work with a client, including:

• Recording the client for service
• Meeting the client in the service bureau
• Direct acceptance of the vehicle
• Preparing for the release of the vehicle
• Releasing the vehicle to the client

The program's objectives include:

• Forming a positive attitude towards the client in the auto service enterprise
• Familiarizing students with the job description of a master consultant and standards for external appearance
• Developing skills for working with clients during vehicle acceptance
• Studying document circulation for servicing individuals and requirements for their preparation
• Studying rules for communication over the phone

Program Content

The program covers the following topics:

• Job description of a master consultant and standards for external appearance
• Stages of working with a client
• Recording a client for service
• Meeting a client in the service bureau
• Direct acceptance of a vehicle
• Controlling the service process
• Preparing a vehicle for release
• Releasing a vehicle to a client
• Studying document circulation for servicing individuals and requirements for their preparation

Competencies

Upon completing the program, graduates should possess the following competency:

• -4: Ability to participate in the organization of technical maintenance of ground transport and technological machines and their technological equipment as part of a team of performers.

Additional Information

The program is part of the educational organization's offerings, and its details are provided as part of the university's curriculum.