Program Overview

Program Overview

The program is designed to train professionals in the field of customer service in public catering establishments. The program aims to equip students with the skills necessary to provide high-quality service, including guest placement, menu presentation, and order taking.

Program Details

• Duration: 3 months
• Format: Hybrid
• Attendance: 2 times a week, 3 academic hours per session
• Tuition Fee: 20,000

Program Objectives

The program is designed to teach students the skills necessary to organize customer service, including:

• Placement of guests
• Presentation of menus and acceptance of orders
• Execution of orders for products and services
• Provision of recommendations on dishes and drinks
• Presentation of ordered dishes and drinks to the table
• Conducting guests and ensuring an unforgettable experience

Target Audience

The program is designed for:

• Students in grades 9-11 of secondary general education schools
• Individuals of various ages who have not previously had a profession or position
• Those seeking to acquire a profession or position in the service industry

Program Outcomes

Upon completion of the program, students will acquire the following skills:

1. Communication skills: ability to communicate with clients, listen to their wishes, and provide recommendations.
2. Customer service skills: ability to provide quality service, including handling complaints and maintaining a positive attitude.
3. Knowledge of menus and drinks: ability to detailedly describe dishes and drinks and answer client questions.

Specializations and Career Paths

The program is designed to train officials in the field of customer service in public catering establishments.

Program Structure

The program consists of the following modules:

• Labor protection. Introduction to the profession of a waiter (6 hours)
• Basics of serving (12 hours)
• Service technique (12 hours)
• Organization of the work of a waiter with guests (24 hours)
• Serving dishes and drinks (12 hours)
• Practical classes (72 hours)
• Final certification (6 hours)

Certificate

Upon completion of the program, students will receive a certificate of profession from the St. Petersburg Polytechnic University of Peter the Great, a leading technical university in the country. The university is committed to creating a new economy based on knowledge, leadership, and innovation, and this program is designed to provide students with the skills necessary to succeed in this economy.