Program Overview

The program is designed to train professionals in the field of customer service in public catering establishments. The program aims to equip students with the skills necessary to provide high-quality service, including guest placement, menu presentation, and order taking.

Program Details

• Duration: 3 months
• Format: Hybrid
• Attendance: 2 times a week, 3 academic hours per session
• Tuition Fee: 20,000

Program Objectives

The program is designed to teach students the skills necessary to organize customer service, including:

• Placement of guests
• Presentation of menus and acceptance of orders
• Execution of orders for products and services
• Provision of recommendations on dishes and drinks
• Presentation of ordered dishes and drinks to the table
• Conducting guests and ensuring an unforgettable experience

Target Audience

The program is designed for:

• Students in grades 9-11 of secondary general education schools
• Individuals of various ages who have not previously had a profession or position
• Those seeking to acquire a profession or position in the service industry

Program Outcomes

Upon completion of the program, students will acquire the following skills:

1. Communication skills: ability to communicate with clients, listen to their wishes, and provide recommendations.
2. Customer service skills: ability to provide quality service, including handling complaints and maintaining a positive attitude.
3. Knowledge of menus and drinks: ability to detailedly describe dishes and drinks and answer client questions.

Specializations and Career Paths

The program is designed to train officials in the field of customer service in public catering establishments.

Program Structure

The program consists of the following modules:

• Labor protection. Introduction to the profession of a waiter (6 hours)
• Basics of serving (12 hours)
• Service technique (12 hours)
• Organization of the work of a waiter with guests (24 hours)
• Serving dishes and drinks (12 hours)
• Practical classes (72 hours)
• Final certification (6 hours)

Certificate

Upon completion of the program, students will receive a certificate of profession from the St. Petersburg Polytechnic University of Peter the Great, a leading technical university in the country. The university is committed to creating a new economy based on knowledge, leadership, and innovation, and this program is designed to provide students with the skills necessary to succeed in this economy.

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Overview:

Peter the Great St. Petersburg Polytechnic University is a prominent higher education institution in Russia, renowned for its strong focus on engineering, technology, and technical sciences. It offers a wide range of academic programs and boasts a rich history and tradition of excellence in research and innovation.

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Services Offered:

The university provides a comprehensive range of services to its students, including:

Electronic Payment:

Students can conveniently pay their fees online.

Personal Account:

Students have access to a personal account for managing their academic records, finances, and other information.

Corporate Email:

Students are provided with a university email address for communication.

Student Residence:

The university offers on-campus accommodation options for students.

Social Security:

The university provides social security benefits and support to students.

Additional Education:

Students can access various programs for additional learning and skill development.

Career Services:

The university offers career guidance and support to help students find employment.

Practice Opportunities:

Students have access to practical training and internship opportunities.

Student Organizations:

The university encourages student engagement through various clubs, societies, and projects.

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Student Life and Campus Experience:

The university offers a vibrant and engaging campus experience for its students. Students can participate in:

Cultural Events:

The university hosts various cultural events, including festivals, concerts, and theater performances.

Student Clubs and Societies:

Students can join various clubs and societies based on their interests.

Sports Activities:

The university has a strong sports program and offers various sports facilities.

Student Residence Life:

The university provides a supportive and inclusive environment for students living in its residence halls.

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Key Reasons to Study There:

Strong Academic Reputation:

Peter the Great St. Petersburg Polytechnic University is recognized for its high-quality academic programs and research.

Experienced Faculty:

The university boasts a faculty of experienced and renowned scholars and researchers.

Modern Facilities:

The university has modern facilities and resources to support student learning and research.

International Collaboration:

The university actively engages in international collaborations and offers opportunities for study abroad.

Career Opportunities:

The university's strong industry connections provide students with excellent career opportunities.

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Academic Programs:

The university offers a wide range of academic programs, including:

Bachelor's Degrees:

In various engineering, technology, and technical science fields.

Master's Degrees:

In specialized areas within engineering, technology, and technical sciences.

Doctoral Programs:

For advanced research and scholarship.

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Other:

• The university has a strong focus on research and innovation, with numerous research centers and laboratories.
• It actively participates in national and international research projects.
• The university has a strong commitment to social responsibility and sustainability.
• It offers a variety of scholarships and financial aid opportunities to students.
• The university has a strong alumni network, providing support and connections to graduates.