Program Overview

Certified Public Manager® (CPM) Program Phase I

Overview

The Certified Public Manager® (CPM) Program Phase I is a career training program that focuses on supervisory training. The program is designed to help public managers direct and manage personnel within their organization, adopting a results-oriented perspective toward public management.

Phase I – Supervisory Training

Overall Focus

The Phase I curriculum focuses primarily on tools, techniques, and concepts that help a public manager direct and manage personnel within the manager's organization. The methods taught in Phase I facilitate the adoption of a results-oriented perspective toward public management. By "beginning with the end in mind" public managers can better organize their own activities and the activities of their staff members to produce public value.

Topics Covered

• Managing for High Performance
• Emotional Intelligence
• Organizational Integrity and Ethical Behavior
• Managing Work
• On-boarding New Employees
• Focusing on Public Service
• Performance Improvement
• Performance Measurement
• Process Improvement
• Financial Stewardship
• Effective Communication
• Life and Career Management

Program Details

• The program is offered in a face-to-face in-person format.
• The next session begins in September 2026.
• The price for the in-person class is $1,795.00.
• Supervisory Training is offered in collaboration with H.P.G Network.

Accommodations

If participants need course adaptations or accommodations because of a disability, they must fill out the self-disclosure form. The Office of Disability Services coordinates services for students with disabilities, and documentation of a disability needs to be on file in that office before any accommodations can be provided.

Location

The program is held at the Ball State University Center for Academic and Economic Innovation, located at 12175 Visionary Way, Fishers, IN 46038.

Related Courses

• Certified Public Manager® (CPM) Program Phase II
• Certified Public Manager® (CPM) Program: Phase I
• Certified Public Manager® (CPM) Program: Phase II