Program Overview

Diploma of Hospitality Management

The Diploma of Hospitality Management SIT50422 at Victoria University is a one-year full-time course that provides students with the knowledge and training required to become skilled managers in the hospitality industry. This course is delivered through a combination of face-to-face workshops and interactive e-learning models, allowing students to gain practical skills tailored to working in restaurants, cafes, pubs, hotels, and other hospitality areas.

Course Overview

The course focuses on areas such as staff management, strategic business operations, food and beverage services, safety, and business marketing. Students will learn and apply their skills in a fully equipped hospitality training centre under the guidance of passionate industry experts.

Learning Outcomes

Upon completion of this course, students will be able to use systems and manage hotel front office operations, including creating reservations, managing accounts, and check-out. This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of the industry to coordinate hospitality operations.

Areas of Study

• Staff management
• Strategic business operations
• Food and beverage services
• Safety
• Business marketing

Course Structure

To be awarded the SIT50422 Diploma of Hospitality Management, students must complete 28 units, comprising:

• 11 core units
• 17 elective units, of which:
  • 1 unit must be from Group A
  • 1 unit must be from Group B
  • 11 units must be from Group C
  • 4 units from Group C, Group D, or elsewhere in the SIT Training Package, or any other current Training Package or accredited course

Core Units

• Enhance customer service experiences (SITXCCS015)
• Develop and manage quality customer service practices (SITXCCS016)
• Manage conflict (SITXCOM010)
• Manage finances within a budget (SITXFIN009)
• Prepare and monitor budgets (SITXFIN010)
• Identify and manage legal risks and comply with law (SITXGLC002)
• Roster staff (SITXHRM008)
• Lead and manage people (SITXHRM009)
• Monitor work operations (SITXMGT004)
• Establish and conduct business relationships (SITXMGT005)
• Implement and monitor work health and safety practices (SITXWHS007)

Elective Units

Group A: Hygiene

• Use hygienic practices for food safety (SITXFSA005)

Group B: Operations

• Work effectively in hospitality service (SITHIND008)
• Work effectively as a cook (SITHCCC043)

Group C: Hospitality

• Manage risk to organisational reputation in an online setting (SIRXOSM007)
• Plan in-house events (SITEEVT023)
• Provide responsible service of alcohol (SITHFAB021)
• Operate a bar (SITHFAB023)
• Prepare and serve espresso coffee (SITHFAB025)
• Serve food and beverage (SITHFAB027)
• Conduct a product tasting for alcoholic beverages (SITHFAB029)
• Provide advice on beers, spirits and liqueurs (SITHFAB031)
• Provide table service of food and beverage (SITHFAB034)
• Provide advice on food and beverage matching (SITHFAB037)
• Plan and monitor espresso coffee service (SITHFAB038)
• Use a computerised booking system (SITXCCS017)

Group D: General Electives

• Lead diversity and inclusion (BSBTWK501)
• Recruit, select and induct staff (SITXHRM010)
• Develop and implement marketing strategies (SITXMPR014)

Entry Requirements

Applicants for this course will need to meet the entry criteria outlined below. If applicants do not meet the entry criteria, they may be able to gain entry by first completing a different course. Victoria University also offers 'Recognition of Prior Learning', which allows students to finish their course more quickly when they have gained some of the skills required from past study or work experience.

Admission Criteria

• Pre-training Review (PTR)
• Literacy and numeracy assessment

Special Entry Programs

Victoria University offers special admission programs for students from disadvantaged or underrepresented social, economic, or cultural backgrounds. These programs are designed to help students access education more easily.

Fees and Scholarships

TAFE fees vary depending on how much the government contributes towards course costs. Eligible students will not be required to pay tuition fees for this course. Victoria University also awards hundreds of scholarships worth millions of dollars combined to students at all levels of study.

Careers

After graduating, students could find employment in the following positions:

• Banquet or function manager
• Bar manager
• Café manager
• Club manager
• Front office manager
• Motel manager
• Restaurant manager

Further Studies

Students who complete this course may decide to continue their study in a higher or related course. Pathways allow students to progress to a higher qualification while recognizing their completed study. Once students have completed this course, they will be guaranteed entry into the Associate Degree in Hospitality and Hotel Management or the Bachelor of Business, with the possibility of receiving credit points for their study.