Program Overview

Certificate in Rooms Division

Course Description

This course exposes students to the fundamental elements of Rooms Division. Modules within this course include housekeeping operations, front office operations, customer care, communication skills, and industry and hotel exposure. During the course, students will be given the opportunity to work in a commercial laundry and in a housekeeping department within a hotel.

Programme Learning Outcomes

• Advise guests on in-house facilities and external activities.
• Apply knowledge and skills to effectively communicate with guests and colleagues in a professional manner.
• Assess the needs and requirements of different types of customers.
• Sell in-house facilities.
• Carry-out housekeeping best practices.
• Follow legal requirements on safety, health, and hygiene.

Entry Criteria

• Successful completion of Foundation in Hospitality & Tourism (MQF/EQF Level 2).
• Minimum of 5 O Level subjects of which; 2 O Level subjects shall include Hospitality, Mathematics, Maltese, English, and/or Home Economics at grade 5 or better (SSC&P level 3) and any other 3 O Level subjects at grade 7 or better (SSC&P level 2).
• Minimum of 4 O level subjects of which one O level shall include Hospitality or Home Economics at grade 3 or better and any other 3 O levels at grade 7 or better (SSC&P level 2) including English language. Non-Maltese applicants have the option to replace Maltese O level with their native language O level.
• Successful completion of the Alternative Learning Program Plus (ALP+), of which Hospitality should preferably be one of the vocational subjects chosen.
• Apply as a mature student, at least 23 years of age by the beginning of the academic year applied for, and subject to proficiency and/or aptitude tests as per direction of the ITS. The ITS also reserves the right to subject the candidate for an interview prior to acceptance.

Additional Information

• A profiling interview upon admission may be conducted in order to better assist students with their learning process. Admissions of special cases will be referred to ITS' Admissions Board.
• Applicants must be a minimum of 16 years of age by end of December of current academic year.
• For English Language Requirements for International & Mature Students refer to International Students page.

Possible Career Opportunities

• Guest Service Centre Operator
• Room Attendant
• Linen Attendant
• House Officer
• Public Area Attendant
• Porter

Course Dates

This course will start in academic year 2024/25 which commences on 30th September 2024.

Course Modules

• LANGA1 Foreign Language for Hospitality
• CER3058 Intermediate Digital Competences
• CER3059 Customer Care and Sales Techniques
• CER3062 Communication Skills Theory and Practice
• CER3012 Health and Safety
• CER3013 Telephone Techniques
• CER3078 Housekeeping Operations I *
• CER3015 Introduction to Tourism & Hospitality
• CER3053 Certificate Level - Hospitality and Tourism English
• CER3054 Bookkeeping I
• CER3065 Commercial Laundry and Industry Practice *
• CER3016 Opera PMS
• CER3068 Front Office Theory and Practice *
• CER3069 Hotel Exposure (Rooms Division Practice) *
• CER3066 Waste and Pest Control
• CER3067 Housekeeping Inhouse Practical
• CER3024 LITP

• This module is considered a key module, a student must pass this module in order to progress to the next year.

Fees

All prices are equivalent to a semester of studies. Local and International Internships are exempted from fees. If the course is offered online and on campus the price will vary, please contact the registrar's office at for further information.