Certificate in Rooms Division

Program Overview

Certificate in Rooms Division

Course Description

This course exposes students to the fundamental elements of Rooms Division. Modules within this course include housekeeping operations, front office operations, customer care, communication skills, and industry and hotel exposure. During the course, students will be given the opportunity to work in a commercial laundry and in a housekeeping department within a hotel.

Programme Learning Outcomes

• Advise guests on in-house facilities and external activities.
• Apply knowledge and skills to effectively communicate with guests and colleagues in a professional manner.
• Assess the needs and requirements of different types of customers.
• Sell in-house facilities.
• Carry-out housekeeping best practices.
• Follow legal requirements on safety, health, and hygiene.

Entry Criteria

• Successful completion of Foundation in Hospitality & Tourism (MQF/EQF Level 2).
• Minimum of 5 O Level subjects of which; 2 O Level subjects shall include Hospitality, Mathematics, Maltese, English, and/or Home Economics at grade 5 or better (SSC&P level 3) and any other 3 O Level subjects at grade 7 or better (SSC&P level 2).
• Minimum of 4 O level subjects of which one O level shall include Hospitality or Home Economics at grade 3 or better and any other 3 O levels at grade 7 or better (SSC&P level 2) including English language. Non-Maltese applicants have the option to replace Maltese O level with their native language O level.
• Successful completion of the Alternative Learning Program Plus (ALP+), of which Hospitality should preferably be one of the vocational subjects chosen.
• Apply as a mature student, at least 23 years of age by the beginning of the academic year applied for, and subject to proficiency and/or aptitude tests as per direction of the ITS. The ITS also reserves the right to subject the candidate for an interview prior to acceptance.

Additional Information

• A profiling interview upon admission may be conducted in order to better assist students with their learning process. Admissions of special cases will be referred to ITS' Admissions Board.
• Applicants must be a minimum of 16 years of age by end of December of current academic year.
• For English Language Requirements for International & Mature Students refer to International Students page.

Possible Career Opportunities

• Guest Service Centre Operator
• Room Attendant
• Linen Attendant
• House Officer
• Public Area Attendant
• Porter

Course Dates

This course will start in academic year 2024/25 which commences on 30th September 2024.

Course Modules

• LANGA1 Foreign Language for Hospitality
• CER3058 Intermediate Digital Competences
• CER3059 Customer Care and Sales Techniques
• CER3062 Communication Skills Theory and Practice
• CER3012 Health and Safety
• CER3013 Telephone Techniques
• CER3078 Housekeeping Operations I *
• CER3015 Introduction to Tourism & Hospitality
• CER3053 Certificate Level - Hospitality and Tourism English
• CER3054 Bookkeeping I
• CER3065 Commercial Laundry and Industry Practice *
• CER3016 Opera PMS
• CER3068 Front Office Theory and Practice *
• CER3069 Hotel Exposure (Rooms Division Practice) *
• CER3066 Waste and Pest Control
• CER3067 Housekeeping Inhouse Practical
• CER3024 LITP

• This module is considered a key module, a student must pass this module in order to progress to the next year.

Fees

All prices are equivalent to a semester of studies. Local and International Internships are exempted from fees. If the course is offered online and on campus the price will vary, please contact the registrar's office at for further information.

Program Outline

Certificate in Rooms Division

Degree Overview:

This program aims to equip students with the fundamental knowledge and practical skills necessary to succeed in the Rooms Division of the hospitality industry. The program focuses on providing students with a comprehensive understanding of housekeeping operations, front office operations, customer care, communication skills, and essential industry knowledge. Through a combination of theoretical instruction, practical exercises, and real-world experience placements, graduates will be prepared for entry-level positions within hotel housekeeping and front office departments.

Outline:

The program consists of 12 modules spread across two semesters, totaling 60 ECTS credits. Each module focuses on a specific aspect of Rooms Division operations, providing students with a well-rounded understanding of the field.

Semester 1:

• CER3012 Health and Safety: This module introduces students to the essential health and safety regulations and procedures relevant to the hospitality industry.
• CER3013 Telephone Techniques: This module equips students with the communication skills and etiquette required to handle guest inquiries and reservations effectively over the phone.
• CER3078 Housekeeping Operations I: This module provides a comprehensive understanding of housekeeping principles and practices, including room cleaning, laundry operations, and guest supplies management.
• CER3015 Introduction to Tourism & Hospitality: This module introduces the basic concepts and principles of the tourism and hospitality industries, exploring its history, structure, and trends.
• CER3053 Certificate Level - Hospitality and Tourism English: This module enhances students' English language proficiency, focusing on communication within the hospitality context.
• CER3065 Commercial Laundry and Industry Practice: This module offers practical experience within a commercial laundry setting, providing students with the skills to handle different types of fabrics and manage laundry operations effectively.

Semester 2:

• CER3054 Bookkeeping I: This module introduces basic bookkeeping principles and practices, equipping students with the skills to record financial transactions and prepare financial reports relevant to the Rooms Division.
• CER3068 Front Office Theory and Practice: This module provides a comprehensive understanding of front office operations, including guest registration, room allocation, guest billing, and complaint handling.
• CER3069 Hotel Exposure (Rooms Division Practice): This module offers students practical experience within a hotel's Rooms Division, allowing them to apply their theoretical knowledge in a real-world setting.
• CER3016 Opera PMS: This module provides hands-on training on the Opera Property Management System (PMS), a widely used software platform in the hospitality industry, focusing on managing reservations, guest profiles, and room assignments.
• CER3067 Housekeeping Inhouse Practical: This module offers further practical experience within a hotel's housekeeping department, focusing on specific operational tasks and guest interaction.
• CER3024 LITP (Law in Tourism and Hospitality Practice): This module examines legal aspects relevant to the hospitality industry, including employment law, guest safety, and contractual obligations.

Assessment:

Each module is assessed through a combination of coursework, presentations, and practical assessments. The specific assessment methods may vary depending on the module content and learning outcomes.

Teaching:

The program utilizes various teaching methods to cater to different learning styles. These include lectures, tutorials, workshops, group discussions, practical sessions, and online learning resources. The teaching faculty consists of experienced professionals from the hospitality industry, who bring real-world expertise and insights into the classroom.

Careers:

Upon successful completion of the program, graduates will be equipped to pursue diverse career opportunities within the Rooms Division of the hospitality industry. Potential career paths may include:

• Guest Service Centre Operator
• Room Attendant
• Linen Attendant
• House Officer
• Public Area Attendant
• Porter

Other:

The program offers students the opportunity to participate in a "profiling interview" upon admission, aimed at understanding their learning needs and providing personalized support throughout their studies. Additionally, the program welcomes students with diverse educational backgrounds, offering alternative entry pathways through programs like the "Alternative Learning Program Plus (ALP+)" and the "Princes’ Trust Programme."

Please note:

The program is scheduled to start in the academic year 2024/25, commencing on September 30th, 2024.

EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online €0 per semester EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicablen.a per semester Non-EU Nationals residing in Malta following Full-Time Courses€1850 per semester Non-EU Nationals following Full-Time Courses Online only, where applicablen.a per semester