Undergraduate Diploma in Rooms Division Management

Programme Details

MQF Level

5

Study Mode

On Campus

ECTS

60

Duration

2 Semesters

Course Information

The course covers topics such as front office, housekeeping, budgeting, marketing, and revenue management. The students will learn strong managerial skills to effectively manage budgets, resources, and staff.

Programme Learning Outcomes

• Exhibit sound ethical behavior in the workplace, excellent leadership, and interpersonal skills.
• Apply knowledge and skills to effectively communicate with guests and colleagues in a professional manner.
• Be responsible for handling verbal and written complaints.
• Be responsible for key operational processes in both front office and housekeeping.
• Apply revenue management theories to achieve maximum revenues in line with a budget.

Entry Criteria

Successful completion of Diploma in Rooms Division Operations (MQF/EQF Level 4).

Possible Career Opportunities

• Front Office & Guest Relations Manager
• Reservations Manager
• Executive Housekeeper
• Hospitality Customer Experience Manager
• Hospitality Establishment Manager
• Hospitality Guest Relations Manager
• Duty Manager
• Night Auditor
• Front Office Manager

Course Dates

This course will start in academic year 2023/24, which commences on 2nd October 2023.

Course Modules

• UGD5295 English for Business
• UGD5202 Academic Writing Skills
• UGD5205 Personal Development
• UGD5241 Revenue Management
• UGD5243 Budgeting for Rooms Division
• UGD5244 Front Office Management
• UGD5245 Housekeeping Management
• UGD5246 Property Management
• UGD5285 ICT from a Managerial Perspective
• UGD5286 Principles of Communication
• UGD5282 Finance in the Management Departments
• UGD5284 Health and Safety
• UGD5287 Principles of Internal Marketing
• LANGB2 Foreign Language for Hospitality
• UGD5288 Strategic Hospitality Information and Communication Technologies

Fees

Fees (€) per semester	Description
€0	EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online
n.a.	EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicable
€3950	Non-EU Nationals residing in Malta following Full-Time Courses
n.a.	Non-EU Nationals following Full-Time Courses Online only, where applicable

All prices are equivalent to a semester of studies. Local and International Internships are exempted from fees. If the course is offered online and on campus, the price will vary.

Program Information: Undergraduate Diploma in Rooms Division Management

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Degree Overview:

• Level: MQF Level 5
• Study Mode: On-campus
• ECTS: 60
• Duration: 2 Semesters
• Start Date: 2nd October 2023

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Objectives:

• Equip students with strong managerial skills to effectively manage budgets, resources, and staff in the hospitality industry.
• Provide in-depth knowledge and understanding of front office operations, housekeeping, budgeting, marketing, and revenue management.

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Program Description:

The Undergraduate Diploma in Rooms Division Management covers a wide range of topics relevant to the management of hotel rooms and guest services. Students will gain a comprehensive understanding of front office operations, including guest registration, room assignments, reservations, and billing. They will also learn about housekeeping management, encompassing cleaning procedures, linen management, and guest room inspection. The program emphasizes the development of strong managerial skills, enabling graduates to effectively manage budgets, resources, and staff. Students will learn about budgeting principles, forecasting techniques, and cost control measures. They will also develop interpersonal and leadership skills necessary for managing teams and fostering a positive work environment. In addition to core hotel operations, the program delves into marketing and revenue management strategies. Students will learn how to effectively market rooms and services to attract guests, as well as implement revenue management techniques to optimize occupancy and generate maximum revenue.

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Outline:

The program consists of the following modules:

• HNDFL Foreign Language for Hospitality
• UGD5295 English for Business
• UGD5202 Academic Writing Skills
• UGD5205 Personal Development
• UGD5208 Hospitality Sales and Marketing
• UGD5241 Revenue Management
• UGD5243 Budgeting for Rooms Division
• UGD5244 Front Office Management
• UGD5245 Housekeeping Management
• UGD5246 Property Management

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Assessment:

Assessment methods vary depending on the module and may include:

• Assignments
• Presentations
• Case studies
• Exams
• Practical assessments

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Teaching:

The program is delivered through a combination of lectures, tutorials, workshops, and practical exercises. Students will have access to experienced faculty members who are experts in their respective fields.

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Careers:

Graduates of the program can pursue a variety of careers in the hospitality industry, including:

• Front Office & Guest Relations Manager
• Reservations Manager
• Executive Housekeeper
• Hospitality Customer Experience Manager
• Hospitality Establishment Manager
• Hospitality Guest Relations Manager
• Duty Manager
• Night Auditor
• Front Office Manager

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Other:

• The program is designed to prepare students for a successful career in the hospitality industry.
• Graduates will be equipped with the knowledge, skills, and experience necessary to manage rooms division operations effectively.
• The program is offered on a full-time basis and can be completed in two semesters.

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Tuition Fees and Payment Information:

EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online €0 per semester EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicablen.a. per semester Non-EU Nationals residing in Malta following Full-Time Courses€3950 per semester Non-EU Nationals following Full-Time Courses Online only, where applicablen.a. per semester

Institute of Tourism Studies

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Overview:

The Institute of Tourism Studies (ITS) is Malta's primary educational institution for hospitality and tourism. Established in 1987, ITS offers a comprehensive range of study programs from Foundation to Master's Degree level, providing students with both theoretical and practical education in specialized labs and kitchens.

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Services Offered:

ITS offers a wide range of services to students, including:

Academic Programs:

Foundation to Master's Degree level programs in hospitality and tourism.

Practical Education:

Specialized labs and kitchens for hands-on learning.

Industry Partnerships:

Collaborations with top international universities, including the Emirates Academy of Hospitality Management.

Further Training and Specializations:

Opportunities for students to pursue additional training and specialization.

Hands-on Experience:

Smaller class sizes for individual attention and practical learning.

Strong Industry Relationships:

Connections with industry leaders for internships and job opportunities.

Internationally Recognized Qualifications:

Programs leading to globally recognized qualifications.

Training Restaurants:

Practical experience in real-world settings.

Internships:

Opportunities to gain practical experience in the industry.

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Student Life and Campus Experience:

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Key Reasons to Study There:

Hands-on Experience:

ITS emphasizes practical learning through specialized labs, kitchens, and training restaurants.

Individual Attention:

Smaller class sizes allow for personalized instruction and support.

High Employment Rates:

ITS graduates have high employment rates, even before graduation.

Strong Industry Relationships:

ITS has strong connections with industry leaders, providing students with internship and job opportunities.

Internationally Recognized Qualifications:

ITS offers programs leading to globally recognized qualifications, enhancing career prospects.

Education Beyond the Classroom:

ITS provides opportunities for students to gain practical experience through internships and training restaurants.

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Academic Programs:

ITS offers a wide range of academic programs, including:

Foundation Programs:

Provide a solid foundation in hospitality and tourism.

Bachelor's Degree Programs:

Offer specialized knowledge and skills in various areas of hospitality and tourism.

Master's Degree Programs:

Provide advanced knowledge and research skills in hospitality and tourism.

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Other:

ITS also offers a Training School that provides industry-focused training programs for professionals already working in the tourism and hospitality sector. These programs can be tailored to meet the specific needs of companies, ensuring that industry professionals can stay updated and adapt to the evolving demands of the industry. The Training School also offers a wide range of Scheduled Courses throughout the year, covering various fields within the tourism and hospitality industry.