Program Overview

Undergraduate Diploma in Rooms Division Management

Programme Details

MQF Level

5

Study Mode

On Campus

ECTS

60

Duration

2 Semesters

Course Information

The course covers topics such as front office, housekeeping, budgeting, marketing, and revenue management. The students will learn strong managerial skills to effectively manage budgets, resources, and staff.

Programme Learning Outcomes

• Exhibit sound ethical behavior in the workplace, excellent leadership, and interpersonal skills.
• Apply knowledge and skills to effectively communicate with guests and colleagues in a professional manner.
• Be responsible for handling verbal and written complaints.
• Be responsible for key operational processes in both front office and housekeeping.
• Apply revenue management theories to achieve maximum revenues in line with a budget.

Entry Criteria

Successful completion of Diploma in Rooms Division Operations (MQF/EQF Level 4).

Possible Career Opportunities

• Front Office & Guest Relations Manager
• Reservations Manager
• Executive Housekeeper
• Hospitality Customer Experience Manager
• Hospitality Establishment Manager
• Hospitality Guest Relations Manager
• Duty Manager
• Night Auditor
• Front Office Manager

Course Dates

This course will start in academic year 2023/24, which commences on 2nd October 2023.

Course Modules

• UGD5295 English for Business
• UGD5202 Academic Writing Skills
• UGD5205 Personal Development
• UGD5241 Revenue Management
• UGD5243 Budgeting for Rooms Division
• UGD5244 Front Office Management
• UGD5245 Housekeeping Management
• UGD5246 Property Management
• UGD5285 ICT from a Managerial Perspective
• UGD5286 Principles of Communication
• UGD5282 Finance in the Management Departments
• UGD5284 Health and Safety
• UGD5287 Principles of Internal Marketing
• LANGB2 Foreign Language for Hospitality
• UGD5288 Strategic Hospitality Information and Communication Technologies

Fees

All prices are equivalent to a semester of studies. Local and International Internships are exempted from fees. If the course is offered online and on campus, the price will vary.