Diploma in Rooms Division Operations

Program Overview

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Diploma in Rooms Division Operations

Programme Information

MQF Level

4

Study Mode

On Campus

ECTS

120

Duration

2 Semesters + 1-year IITP

Course Information

The program covers various modules such as housekeeping operations, front desk procedures, textiles and design, principles of supervision, and hospitality law. The second year of the program is a one-year placement abroad which exposes the student to international hospitality-related operations.

Programme Learning Outcomes

• Apply knowledge and skills to effectively communicate with guests and colleagues in a professional manner.
• Create various sales opportunities to enable the maximisation of room sales and occupancies.
• Carry-out operations processes in both Front Office and Housekeeping.
• Follow and apply legal requirements pertinent to this area of study.

Entry Criteria

Successful completion of Certificate in Rooms Division (MQF/EQF Level 3).

Possible Career Opportunities

• Guest Service Agent
• Receptionist
• Reservations Officer
• Junior Concierge
• Housekeeping Supervisor
• Junior Night Auditor
• Front Office Shift Leader

Course Dates

Course will start on Monday 29th Sep. Internal Applications only allowed.

Course Modules

• LANGB1 Foreign Language for Hospitality
• DIP4012 Principles of Supervision
• DIP4015 Computerized Accounting System
• DIP4024 Front Office Theory
• DIP4026 Industry Placement Front Office *
• DIP4071 Operating Online Platforms Practical
• DIP4055 Diploma-Level Hospitality and Tourism English
• DIP4070 Multimedia Practical
• DIP4079 Housekeeping Operations II *
• DIP4003 Communication Skills
• DIP4028 Hospitality Law
• DIP4027 Textiles & Design
• DIP4033 Creativity, Innovation & Entrepreneurship
• DIP4056 Bookkeeping II
• DIP4080 Housekeeping Supervisory Work Exposure in the Industry *

• This module is considered a key module, a student must pass this module in order to progress to the next year.

Fees

Fees (€) per semester	Description
€0 per semester	EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online
n.a per semester	EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicable
€2475 per semester	Non-EU Nationals residing in Malta following Full-Time Courses
n.a. per semester	Non-EU Nationals following Full-Time Courses Online only, where applicable

All prices are equivalent to a semester of studies. Local and International Internships are exempted from fees. If the course is offered online and on campus the price will vary, please contact the registrar's office at for further information.

Program Outline

Extracted Sections from Diploma in Rooms Division Operations Program:

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Degree Overview:

• Overview: This program provides comprehensive training in rooms division operations within the hospitality industry.
• Objectives:
• Equip students with the knowledge and skills necessary to effectively manage rooms operations.
• Develop communication, sales, and leadership abilities for success in the hospitality sector.
• Prepare students for a one-year industry placement abroad, fostering real-world experience.
• Description:
• Combines theoretical understanding with practical application through interactive sessions, case studies, and industry placement.
• Emphasizes practical skills such as communication, interpersonal skills, problem-solving, and decision-making.
• Provides exposure to diverse concepts within rooms division, including housekeeping operations, front desk procedures, textiles and design, and hospitality law.

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Other Points

• Second year involves a one-year international placement in the hospitality field.
• Program start date: October 2nd, 2023.
### Outline:
• Structure:
• Two semesters of coursework followed by a one-year industry placement abroad.
• Modules:
• Semester 1:
• D-FBSO Foreign Language for Hospitality
• DIP4012 Principles of Supervision
• DIP4015 Computerized Accounting System
• DIP4024 Front Office Theory
• DIP4026 Industry Placement Front Office
• DIP4071 Operating Online Platforms Practical
• DIP4055 Diploma-Level Hosptality and Tourism English
• DIP4070 Multimedia Practical
• DIP4079 Housekeeping Operations II
• DIP4003 Communication Skills
• Semester 2:
• DIP4028 Hospitality Law
• DIP4027 Textiles & Design
• DIP4033 Creativity, Innovation & Entrepreneurship
• DIP4056 Bookkeeping II
• DIP4080 Housekeeping Supervisory Work Exposure in the Industry
• DIP4021 IITP (Mandatory module for progression to the next year)

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Other Points:

• Full details on individual modules are available on the program website.
### Assessment:
• Assessment methods:
• Individual assignments, presentations, and case studies.
• Group work and projects.
• Final examinations.
• Industry placement performance and evaluation.
• Assessment criteria:
• Mastery of learning outcomes for each module.
• Demonstration of knowledge, skills, and professional growth.
• Effective application of theoretical concepts within practical settings.
• Evaluation by placement supervisors during the industry placement.

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Other Points:

• Detailed assessment methods and criteria are available in the program handbook.
### Teaching:
• Teaching methods:
• Interactive lectures and seminars.
• Case study analysis and discussions.
• Group project work and presentations.
• Simulation exercises.
• Guest speaker sessions from industry professionals.
• Online learning resources and support.
• Faculty:
• Experienced professionals with extensive industry and academic background.
• Expertise in various aspects of rooms division and hospitality management.
• Unique approaches:
• Emphasis on student-centered learning and active participation.
• Industry simulations and role-playing exercises for practical experience.
• International industry placement for real-world application.

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Other Points:

• Additional information on faculty and teaching approaches can be found on the program website.
### Careers:
• Possible career paths:
• Guest Service Agent
• Receptionist
• Reservations Officer
• Junior Concierge
• Housekeeping Supervisor
• Junior Night Auditor
• Front Office Shift Leader
• Opportunities:
• Employment opportunities across diverse hospitality organizations including hotels, resorts, and tourism companies.
• Career advancement potential through leadership and supervisory roles.
• Outcomes:
• Graduates are well-equipped to handle dynamic situations in the hospitality industry.
• Possess strong communication and problem-solving skills to optimize guest satisfaction.

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Other Points:

• The program prepares graduates for further studies in hospitality management.
### Other:
• The program is certified by the MFHEA as a Higher Education Institution.
• It offers a balance of theoretical knowledge and practical skills for successful careers in the hospitality industry.
## Additional Notes:
• Please note that this extraction is based on the information provided in the context.
If you require specific information not covered in the provided text, please refer to the official program information or contact the Institute of Tourism Studies directly.

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Tuition Fees and Payment Information:

EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online €0 per semester EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicablen.a per semester Non-EU Nationals residing in Malta following Full-Time Courses€2475 per semester Non-EU Nationals following Full-Time Courses Online only, where applicablen.a. per semester