Certificate in Travel and Tourism

MQF Level: 3

Study Mode: On Campus

ECTS: 60

Duration: 2 Semesters + LITP

Course Information

Course Description

This course exposes students to the fundamental elements of travel and tourism. Modules within this course include introduction to tourism & hospitality, travel & tourism inhouse practical, customer care, sales techniques, and airport operations. The final outcome of this course is to achieve knowledge, skills, and competences related to this specific sector.

Programme Learning Outcomes

• Understand the principles & practices of the tourism & hospitality industry.
• Collaborate with tourists and colleagues in a professional manner.
• Understand the needs and requirements of different types of tourists.
• Advise tourists on socio-cultural activities to enhance the experiential tourism product.
• Understand the marketing concept of Malta as a tourist destination.

Entry Criteria

• Successful completion of Foundation in Hospitality & Tourism (MQF/EQF Level 2).
• Minimum of 5 O Level subjects, of which 2 O Level subjects shall include Hospitality, Mathematics, Maltese, English, and/or Home Economics at grade 5 or better (SSC&P Level 3) and any other 3 O Level subjects at grade 7 or better (SSC&P Level 2).
• Minimum of 4 O Level subjects, of which one O Level shall include Hospitality or Home Economics at grade 3 or better and any other 3 O Levels at grade 7 or better (SSC&P Level 2) including English language. Non-Maltese applicants have the option to replace Maltese O Level with their Native language O Level.
• Successful completion of the Alternative Learning Programme Plus (ALP+), of which Hospitality should preferably be one of the vocational subjects chosen.
• Apply as a mature student, at least 23 years of age by the beginning of the academic year applied for, and subject to proficiency and/or aptitude tests as per direction of the ITS. The ITS also reserves the right to subject the candidate for an interview prior to acceptance.
• Successful completion of the Princes’ Trust programme, the ECDL full programme, Sports Career Development Programme, and SEAC Level 3 are considered as equivalent to one O Level each.

Additional Information

• A profiling interview upon admission may be conducted in order to better assist students with their learning process. Admissions of special cases will be referred to ITS' Admissions Board.
• Applicants must be a minimum of 16 years of age by end of December of current academic year.
• For English Language Requirements for International & Mature Students refer to International Students page.

Possible Career Opportunities

• Tourist Information Clerk
• Ticket Selling Agent
• Tour Operator Airport Handling
• Tour Operator Representative
• Tour Operations Clerk
• Excursion Sales Agent

Course Dates

• Course to Start on 29th September 2025

Course Modules

• LANGA1/LANGA2 Foreign Language of Hospitality
• CER3058 Intermediate Digital Competences
• CER3059 Customer Care and Sales Techniques
• CER3010 Tourist Sites - Activities for Visitors (Visits)
• CER3012 Health and Safety
• CER3013 Telephone Techniques
• CER3028 Travel Geography *
• CER3053 Certificate Level - Hospitality and Tourism English
• CER3054 Bookkeeping 1
• CER3060 Travel and Tourism Inhouse Pratical *
• CER3062 Communication Skills Theory and Practice
• CER3015 Introduction to Tourism and Hospitality *
• CER3027 Malta as a Tourist Destination
• CER3037 Internet Applications in Tourism
• CER3051 Airport Operations *
• CER3052 Niche Tourism
• CER3057 History of Travel and Tourism
• CER3061 Maltese Culture Past and Present
• CER3024 LITP

• This module is considered a key module, a student must pass this module in order to progress to the next year.

Fees

Fees (€) per semester	Description
€0 per semester	EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online
n.a per semester	EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicable
€1850 per semester	Non-EU Nationals residing in Malta following Full-Time Courses
n.a per semester	Non-EU Nationals following Full-Time Courses Online only, where applicable

All prices are equivalent to a semester of studies. Local and International Internships are exempted from fees. If the course is offered online and on campus the price will vary, please contact the registrar's office at for further information.

Certificate in Travel and Tourism

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Degree Overview:

This program provides students with fundamental knowledge and skills related to the travel and tourism industry. It covers a range of topics, including principles and practices of the industry, customer interaction, sales techniques, airport operations, and local tourism. The final goal is to equip students with the necessary competence and understanding to navigate the travel and tourism sector.

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Outline:

The program consists of a series of modules delivered over two semesters and includes a Local Industry Training Programme (LITP).

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Modules:

• CERFL Foreign Language of Hospitality: Develops language skills specific to the hospitality industry.
• CER3058 Intermediate Digital Competences: Enhances digital skills using relevant software and tools.
• CER3059 Customer Care and Sales Techniques: Focuses on effective customer interaction and sales strategies.
• CER3010 Tourist Sites - Activities for Visitors (Visits): Provides practical experience in managing tourist activities and visits.
• CER3012 Health and Safety: Covers essential health and safety procedures within the tourism sector.
• CER3013 Telephone Techniques: Develops effective communication skills for telephone interactions.
• CER3028 Travel Geography: Explores the geographical aspects of tourism destinations.
• CER3053 Certificate Level - Hospitality and Tourism English: Enhances English language skills for the tourism industry.
• CER3054 Bookkeeping 1: Provides basic accounting principles for tourism businesses.
• CER3060 Travel and Tourism Inhouse Pratical: Offers practical experience in the tourism industry.
• CER3062 Communication Skills Theory and Practice: Develops effective communication skills for various situations.
• CER3015 Introduction to Tourism and Hospitality: Provides a comprehensive overview of the tourism and hospitality industry.
• CER3027 Malta as a Tourist Destination: Focuses on marketing Malta as a tourist destination.
• CER3037 Internet Applications in Tourism: Explores the use of internet tools for tourism businesses.
• CER3051 Airport Operations: Provides insights into airport procedures and operations.
• CER3052 Niche Tourism: Explores specialized tourism sectors and trends.
• CER3057 History of Travel and Tourism: Studies the historical development of the tourism industry.
• CER3061 Maltese Culture Past and Present: Immerses students in Maltese culture and history.
• CER3024 LITP: Provides practical industry experience through a local internship.
### Assessment: Assessment methods may include written assignments, presentations, practical exercises, and examinations. Specific assessment details for each module are not provided in the context. ### Teaching: The program incorporates various teaching methods, including lectures, tutorials, workshops, seminars, and group discussions. The faculty comprises experienced professionals with industry expertise. Additional details about teaching approaches are not specified in the context. ### Careers: Potential career opportunities for graduates include:
• Tourist Information Clerk
• Ticket Selling Agent
• Tour Operator
• Airport Handling
• Tour Operator Representative
• Tour Operations Clerk
• Excursion Sales Agent
### Other:
• The program is expected to begin in the academic year 2024/25, starting on September 30th, 2024.
• More detailed information about individual modules is available on the website.
• A profiling interview may be conducted during admission to support students' learning.
• The minimum age requirement for admission is 16 years old.
• International students should refer to the International Students page for English language requirements.
• Passing the LITP module is mandatory to progress to the next year.
• The program is offered on campus.
## Disclaimer: This information is extracted from the provided context and may not be exhaustive. Please refer to the official website or contact the Institute of Tourism Studies for the most up-to-date information.

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Tuition Fees and Payment Information:

EU/EEA Nationals with a Valid Maltese ID Passport or Maltese ID Card or Maltese Residence Permit following Courses on Campus and Online €0 per semester EU/EEA Nationals with a valid EU Passport and/or EU Id card opting to follow courses online only, where applicablen.a per semester Non-EU Nationals residing in Malta following Full-Time Courses€1850 per semester Non-EU Nationals following Full-Time Courses Online only, where applicablen.a per semester

Institute of Tourism Studies

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Overview:

The Institute of Tourism Studies (ITS) is Malta's primary educational institution for hospitality and tourism. Established in 1987, ITS offers a comprehensive range of study programs from Foundation to Master's Degree level, providing students with both theoretical and practical education in specialized labs and kitchens.

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Services Offered:

ITS offers a wide range of services to students, including:

Academic Programs:

Foundation to Master's Degree level programs in hospitality and tourism.

Practical Education:

Specialized labs and kitchens for hands-on learning.

Industry Partnerships:

Collaborations with top international universities, including the Emirates Academy of Hospitality Management.

Further Training and Specializations:

Opportunities for students to pursue additional training and specialization.

Hands-on Experience:

Smaller class sizes for individual attention and practical learning.

Strong Industry Relationships:

Connections with industry leaders for internships and job opportunities.

Internationally Recognized Qualifications:

Programs leading to globally recognized qualifications.

Training Restaurants:

Practical experience in real-world settings.

Internships:

Opportunities to gain practical experience in the industry.

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Student Life and Campus Experience:

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Key Reasons to Study There:

Hands-on Experience:

ITS emphasizes practical learning through specialized labs, kitchens, and training restaurants.

Individual Attention:

Smaller class sizes allow for personalized instruction and support.

High Employment Rates:

ITS graduates have high employment rates, even before graduation.

Strong Industry Relationships:

ITS has strong connections with industry leaders, providing students with internship and job opportunities.

Internationally Recognized Qualifications:

ITS offers programs leading to globally recognized qualifications, enhancing career prospects.

Education Beyond the Classroom:

ITS provides opportunities for students to gain practical experience through internships and training restaurants.

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Academic Programs:

ITS offers a wide range of academic programs, including:

Foundation Programs:

Provide a solid foundation in hospitality and tourism.

Bachelor's Degree Programs:

Offer specialized knowledge and skills in various areas of hospitality and tourism.

Master's Degree Programs:

Provide advanced knowledge and research skills in hospitality and tourism.

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Other:

ITS also offers a Training School that provides industry-focused training programs for professionals already working in the tourism and hospitality sector. These programs can be tailored to meet the specific needs of companies, ensuring that industry professionals can stay updated and adapt to the evolving demands of the industry. The Training School also offers a wide range of Scheduled Courses throughout the year, covering various fields within the tourism and hospitality industry.