Attitude is Everything Disability Equality Training for Live Events draft

Program Overview

This two-week online course, accredited by Attitude is Everything, provides practical skills and knowledge to enhance accessibility for Deaf and disabled customers at events. It covers legal responsibilities, best practices, and the importance of inclusive language and terminology.

Program Outline

The course is accredited by Attitude is Everything, a charity with almost twenty years’ experience of working with audiences, artists and the music and events industries to make live events more accessible for Deaf and disabled people. You will: Learn your responsibility under the 2010 Equality Act Learn the importance of terminology and why you should include deaf and disabled people in your events.

Outline:

The course content will enable you to consider operational and legal aspects of inclusivity and unpack good practice and innovation. Please note the topic order is subject to change.

Topics one & two

Topic one: Why does access matter? You will also learn some key facts and stats on disability in the UK today, and hear from customers on why poor access often means they simply will not return to venues or festivals. Topic two: Barriers to access You will look at the basics of access provision, some examples of good and bad practice and how access can matter in customer service scenarios.

Topics three & four

Topic three: What the Equality Act means for you You explore how disabled people have been treated through the ages, the development of disability equality legislation during the 20th century and how this led to the 2010 Equality Act; the key law underpinning disability equality legislation in the UK today. You then look at your responsibilities under the Act, including what is meant by a reasonable adjustment. Topic four: Making events accessible Access professionals within the music and events industries talk about how they make their events accessible.

Topic five & six

Topic five: The social model of disability You examine the different models for understanding disability that have evolved over time, and how disabled people have often been subjected to the whims and preferences of those who are non-disabled. Topic six: Language and terminology You look at why language and terminology matters in professional settings, and the impact of using outdated or inappropriate terminology on the experience of your customers.

Topics seven & eight

Topic seven: Accessible communication and communicating access Topic eight: The value of lived experience You explore the value of including Deaf and disabled people in your events and at all levels in your organisation. This includes programming disabled artists, working with disabled employees and looking at how to ensure boards and directorships are as inclusive as possible.

Assessment:

The assessment is taken and submitted online at the end of the course and takes the form of multiple choice questions. You will need to engage with and complete the full two-week course and pass the assessment at the end in order to receive a certificate of completion.

Teaching:

With Falmouth Flexible, you access your course content, interactions with other students and tutors, and learning resources, through Canvas, an easy-to-use online platform. You can access the course wherever you are in the world, and you can stop, pause and rewind lectures whenever you want. Study is entirely online with learning supported by the use of real event case-studies.​ It's estimated that you will need to put aside around four hours a week for attending the webinar, reviewing learning materials and completing activities.

Learning activities

There will be guided learning activities consisting of: Concise online presentations to introduce key concepts Small group and class discussions to facilitate interaction and dialogue Online critiques to test assumptions, ideas and to receive feedback from peers and tutors Individual and group tutorials throughout the course Independent study Self-evaluation and peer feedback​