Program Overview
The Travel & Tourism Business Management Diploma program provides comprehensive training in the travel and tourism industry. Students learn about business fundamentals, tourism operations, and travel technology. The program includes a practicum component, providing hands-on experience in the field. Graduates are prepared for careers in various roles within the travel and tourism industry.
Program Outline
Outline:
Travel & Tourism Business Management Diploma
Total program duration:
1020 hours (47 weeks) including 160 hours of practicum
Program Content:
- Business Computing
- Small Business Fundamentals
- Academic Skills for Business
- Business Communications
- Applied Computing
- Tourism Industry
- Accommodations
- Airline Industry
- Amadeus
- Career Days (4 in Total)
- International Fare Structures
- Professional Selling Skills
- Total Client Management
- SABRE Red
- World Destinations 1-3
- Lifestyle Tourism
- Ground Transportation
- Tours
- Professional Development
- Marine Transportation
- Group Travel Design
- Tour Guiding
- Career Development
- Tourism Research Project
Individual Module Descriptions:
Business Computing:
Discusses and evaluates how information systems and communication technologies can be used to meet business requirements. This course will teach you how to apply tools and features to produce information for business purposes.
Small Business Fundamentals:
Students will examine the characteristics and operation of small business in the Canadian context.
Academic Skills for Business:
Students will demonstrate vocabulary acquisition and use, and apply reading, note taking, critical thinking, writing and oral presentation skills in a business context.
Business Communications:
Covers current communication theories for business situations and examines personal factors, behaviours and interpersonal skills in business situations.
Applied Computing:
Students will use advanced software features to develop computer-based solutions for business problems that improve productivity and efficiency.
Tourism Industry:
Discusses the various types of travel, codes of conduct expected of employees, key terminology used within the industry, the growth of tourism, and the professional development of employees.
Accommodations:
Discusses the various types of accommodations around the world, codes and language commonly used in the industry, as well as relevant calculations.
Airline Industry:
Provides you with the knowledge and skills to counsel and sell airline related products in a retail or wholesale business environment.
Amadeus:
Amadeus is one of the major Global Distribution Systems in the world. This course will teach you everything you need to know about making airline reservations.
Career Days (4 in Total):
Get exposure to the travel and tourism industry through onsite visitations or guest speakers.
International Fare Structures:
Learn how to calculate international airfares and counsel clients on the best routing and price that meets their needs.
Professional Selling Skills:
This unit provides you with the knowledge and skills to identify a client’s needs, match the correct product, and close the sale.
Total Client Management:
Learn the importance of documentation, health requirements, travel insurance, and the process for changing airline tickets.
SABRE Red:
The SABRE Computer Reservation course provides you with the knowledge and skills to complete a travel reservation using the live SABRE Red reservation system to book airline flights, hotel reservations, and ground transportation.
World Destinations 1-3:
The World Destinations parts 1-3 provides you with the knowledge and understanding of key tourism destinations, their major attractions and geographical point across the globe.
Lifestyle Tourism:
Learn the ins and outs of the various niche markets that are an essential component of today’s tourism industry.
Ground Transportation:
Focuses on providing you with the knowledge and skills to counsel and sell rail, auto, and motor coach related products in a retail or wholesale business environment.
Tours:
Focuses on providing you with the knowledge and skills to counsel and sell rail, auto, and motor coach related products in a retail or wholesale business environment.
Tours:
Become familiar with tour operators and their insurance products as well as the way to combine products to create a customized itinerary.
Professional Development:
Prepares students to become lifelong learners as industry professionals who are capable of keeping up with current industry trends and practices.
Marine Transportation:
Gain the knowledge and skills to counsel and sell cruise products. Learn the difference between mass market and specialty cruises plus what the current trends are.
Group Travel Design:
Learn all the necessary steps to confidently plan, organize, sell, and operate a group tour.
Tour Guiding:
Provides you with the knowledge and skills to research, compose, and deliver a local city tour.
Career Development:
Resume preparation, interview techniques, life skills, and the correct use of grammar in a cover letter will all be covered in this course.
Tourism Research Project:
This is a self-driven project with little supervision, intentionally designed to build self-motivation skills. This will help build time management, stress management, and priority setting skills.
Travel & Tourism Diploma Program with Co-Op
Careers:
With education and experience in this field, you can create a career catered to your specific interests and skills. The options are endless! The following are some examples:
- TRAVEL AGENT / COUNSELLOR
- TOUR OPERATOR / GUIDE
- AIRLINE RESERVATION AGENT
- TRANSLATOR