Program Overview

Medical Office Administration

Overview

The EPIC College of Technology’s Medical Office Administration Diploma Program is designed to provide students with the professional, interpersonal, and communication skills necessary for efficient operation in a variety of medical office environments.

Curriculum

The program consists of 106 lessons, divided into 9 modules:

• Clinical/Medical Procedures (21 lessons)
  • Lesson 1.1: The medical record
  • Lesson 1.2: Medical asepsis and the OSHA standard
  • Lesson 1.3: Sterilization and disinfection
  • Lesson 1.4: Vital signs
  • Lesson 1.5: The physical examination
  • Lesson 1.6: Eye and ear assessment and procedures
  • Lesson 1.7: Physical agents to promote tissues hearing
  • Lesson 1.8: The gynecologic examination and prenatal care
  • Lesson 1.9: The pediatric examination
  • Lesson 1.10: Minor office surgery
  • Lesson 1.11: Food and drug administration
  • Lesson 1.12: Cardiopulmonary procedures
  • Lesson 1.13: Colon procedures and male reproductive health
  • Lesson 1.14: Radiology and diagnostic imaging
  • Lesson 1.15: Introduction to the clinical laboratory
  • Lesson 1.16: Urinalysis
  • Lesson 1.17: Phlebotomy
  • Lesson 1.18: Hematology
  • Lesson 1.19: Blood chemistry and serology
  • Lesson 1.20: Medical microbiology
  • Lesson 1.21: Emergency medical procedures
• Computer Health Application Software (6 lessons)
  • Lesson 2.1: Lectures
  • Lesson 2.2: York-med desk-top
  • Lesson 2.3: Assignments
  • Lesson 2.4: Handouts
  • Lesson 2.5: OHIP billing
  • Lesson 2.6: Test
• Computer Typing Skills (5 lessons)
  • Lesson 3.1: Lectures
  • Lesson 3.2: Handouts
  • Lesson 3.3: Computer based learning
  • Lesson 3.4: Document preparation
  • Lesson 3.5: Test
• CPR and First Certification (10 lessons)
  • Lesson 4.1: Lectures
  • Lesson 4.2: Emergency
  • Lesson 4.3: Vital signs
  • Lesson 4.4: Breathing emergencies
  • Lesson 4.5: Cardiovascular disease
  • Lesson 4.6: Adult and child CPR
  • Lesson 4.7: Wounds and bleeding
  • Lesson 4.8: Electrical shock
  • Lesson 4.9: Bone, muscle and joint injury
  • Lesson 4.10: Diabetes, allergic reactions, asthma
• Medical Terminology (23 lessons)
  • Lesson 5.1: Introduction to medical transcription
  • Lesson 5.2: Basic word structure
  • Lesson 5.3: Terms pertaining to the body as a whole
  • Lesson 5.4: Suffixes
  • Lesson 5.5: Prefixes
  • Lesson 5.6: Digestive system
  • Lesson 5.7: Additional suffixes and digestive system terminology
  • Lesson 5.8: Urinary system
  • Lesson 5.9: Female reproductive system
  • Lesson 5.10: Male reproductive system
  • Lesson 5.11: Nervous system
  • Lesson 5.12: Cardiovascular system
  • Lesson 5.13: Respiratory system
  • Lesson 5.14: Blood system
  • Lesson 5.15: Lymphatic and immune systems
  • Lesson 5.16: Musculoskeletal system
  • Lesson 5.17: Skin
  • Lesson 5.18: Skin
  • Lesson 5.19: Sense organs: the eye and the ear
  • Lesson 5.20: Endocrine system
  • Lesson 5.21: Cancer medicine (oncology)
  • Lesson 5.22: Radiology and nuclear medicine
  • Lesson 5.23: Pharmacology
• CPR and First Aid Certification (8 lessons)
  • Lesson 6.1: Scheduling
  • Lesson 6.2: OHIP billing
  • Lesson 6.3: Preparing the examination room
  • Lesson 6.4: Preparing the patient
  • Lesson 6.5: Assisting the physician
  • Lesson 6.6: Ordering supplies
  • Lesson 6.7: Filing
  • Lesson 6.8: Answering phones
• Resume Workshop/Interpersonal and Communications Skills (6 lessons)
  • Lesson 7.1: Lectures
  • Lesson 7.2: Resume
  • Lesson 7.3: Cover letter
  • Lesson 7.4: Handouts
  • Lesson 7.5: Computer based learning
  • Lesson 7.6: Tests
• Stress Management (6 lessons)
  • Lesson 8.1: Lectures
  • Lesson 8.2: Computer based learning
  • Lesson 8.3: Handouts
  • Lesson 8.4: Assignments on stress
  • Lesson 8.5: Presentation
  • Lesson 8.6: Test
• Study of Basic Human Anatomy (21 lessons)
  • Lesson 9.1: An introduction to the structure & function of the body
  • Lesson 9.2: Chemistry of life
  • Lesson 9.3: Cells and tissues
  • Lesson 9.4: Organ systems of the body
  • Lesson 9.5: The integumentary system and body membranes
  • Lesson 9.6: The skeletal system
  • Lesson 9.7: The muscle system
  • Lesson 9.8: The nervous system
  • Lesson 9.9: The senses
  • Lesson 9.10: The endocrine system
  • Lesson 9.11: Blood
  • Lesson 9.12: The circulatory system
  • Lesson 9.13: The lymphatic system immunity
  • Lesson 9.14: The respiratory system
  • Lesson 9.15: The digestive system
  • Lesson 9.16: Nutrition and metabolism
  • Lesson 9.17: The urinary system
  • Lesson 9.18: Fluid and electrotype balance
  • Lesson 9.19: Acid-base balance
  • Lesson 9.20: The reproductive system
  • Lesson 9.21: Growth and development

Student Practicum Placement

As part of the Medical Administration Diploma Program, students will have 180 hours of practical, hands-on experience via a practicum placement. During this placement, students will perform the daily duties of a medical office environment, including:

• Answering calls
• Appointment scheduling
• Patient registration and health record management
• Maintaining inventory of medical and office supplies
• Organizing meetings and conferences
• Administering referrals
• Assisting physicians by taking temperature, measuring blood pressure, and preparing examination rooms

Duration and Scheduling

The program consists of 38 weeks of study, with daytime and afternoon/evening options available.