Healthcare Customer Service

Program Overview

Madison College's Healthcare Customer Service certificate program equips individuals with the skills and knowledge for entry-level customer service roles in healthcare. The program covers customer service principles, medical language, and administrative procedures. Upon completion, graduates can pursue careers as Customer Service Ambassadors, Patient Access Associates, or other healthcare customer service positions.

Program Outline

Degree Overview:

The Healthcare Customer Service certificate program from Madison College provides the foundational skills and knowledge necessary for individuals to succeed in entry-level customer service roles within healthcare organizations. The program emphasizes the principles of customer service, medical language, and medical administrative skills. Upon completion of the 11-credit program, individuals can embark on a new career or leverage the certificate as a steppingstone towards further education and career advancement.

Outline:

Required Courses (11 credits):

• 10-106-164 Customer Contact Skills (2 credits)
• 10-106-168 Microsoft Office for Business Applications (3 credits)
• 10-160-165 Medical Administrative Procedures (3 credits)

Careers:

Completion of the Healthcare Customer Service certificate qualifies individuals for a range of professional positions in the healthcare industry, including:

• Customer Service Ambassador
• Patient Access Associate/Representative
• Telecommunications Operator
• Guest Services Assistant/Representative
• Call Center Representative
• Switchboard Operator