Program Overview

Healthcare Receptionist

Program Number:

Your Degree: Technical Diploma

Area of Study: Business

Delivery Method: 100% Online

Estimated Time to Complete: 25 Credits | Finish diploma in 1 year

Financial Aid Available

Estimated Program Cost: $4,528.95

Program Overview

Madison College developed the Healthcare Receptionist diploma to help you get hired or promoted with the basic medical reception skills used in today’s modern healthcare offices. The skills you learn are also a pathway to the Medical Administrative Specialist program and many other programs at Madison College.

Program Details

• Students in the Healthcare Receptionist program can attend full or part-time.
• Healthcare Receptionist classes are offered at the Madison College Truax campus.

Careers

Madison College's Healthcare Receptionist diploma graduates are ready for a range of professional positions in the field of healthcare reception, including:

• Medical Receptionist
• Medical Appointment Scheduler
• Department/Clinic Assistant
• Medical Customer Service Representative

With advanced training, students may find employment as:

• Medical Administrative Specialist
• Medical Transcriptionist
• Medical Word Processing Operator
• Department/Clinic Assistant – Objective, Senior
• Health Unit Coordinator
• Medical Coding Specialist

Curriculum and Experience

First Semester

• Mindset for Success (3 credits)
• Business Document Applications (3 credits)
• Keyboard Skillbuilding (1 credit)
• Medical Language for the Business Professional 1 (3 credits)
• Written Communication (3 credits)

Second Semester

• Outlook (1 credit)
• Business Spreadsheet Applications (3 credits)
• Customer Contact Skills (2 credits)
• Medical Administrative Procedures (3 credits)
• Medical Language for the Business Professional 2 (3 credits)

Admission

To Apply

• The online application allows you to save your work as you complete it and ensures fast, secure delivery to our office.

Application Dates

• Summer 2025: Application open, Application completion deadline is July 15, 2025
• Fall 2025: Application open, Application completion deadline is November 15, 2025
• Spring 2026: Application open, Application completion deadline is April 15, 2026

Admission Requirements

• All materials must be submitted by the application deadline.
• Admission Application: The online application allows you to save your work as you complete it and ensures fast, secure delivery to our office.
• Education Completion: Submit official transcripts from the institutions you attended that indicate one of the following:
  • High school completion (current high school seniors may submit an in-progress transcript)
  • GED/HSED completion
  • College transcript or Madison College experience showing:
    • Completion of an associate degree or higher, or
    • At least 30 credits completed with a minimum GPA of 2.0 on a 4-point scale
      • The credits must be completed at a single college and cannot be combined with other transcripts
      • Any transfer credit listed on a transcript does not count toward the 30-credit minimum
      • Credits completed at Madison College are evaluated and do not require a transcript

Career Outcomes

After completing the Healthcare Receptionist program at Madison Area Technical College, you will be able to:

• Apply technology skills to business and administrative tasks.
• Perform routine healthcare administrative procedures.
• Maintain internal and external relationships.
• Model professionalism in the workplace.

Graduate Summary

• Number of Program Graduates: 15 (2022), 12 (2023), 14 (2024)
• Number of Surveys Sent: 15 (2022), 12 (2023), 14 (2024)
• Number of Surveys Returned: 12 (2022), 10 (2023), 10 (2024)
• Percent of Surveys Returned: 80.0% (2022), 83.3% (2023), 71.4% (2024)
• Available for Employment: 3 (2022), 5 (2023), 4 (2024)
• Percent Available for Employment: 25.0% (2022), 50.0% (2023), 40.0% (2024)
• Not in Labor Market: 9 (2022), 5 (2023), 6 (2024)
• Percent Not in Labor Market: 75.0% (2022), 50.0% (2023), 60.0% (2024)

Available for Employment Count

• Graduates Employed: 3 (2022), 4 (2023), 2 (2024)
• Percent of Graduates Employed: 100.0% (2022), 80.0% (2023), 50.0% (2024)
• Employed in Related Occupation: 2 (2022), 3 (2023), 1 (2024)
• Percent Employed in Related Occupation: 66.7% (2022), 75.0% (2023), 50.0% (2024)
• Employed in Unrelated Occupation: 1 (2022), 1 (2023), 1 (2024)
• Percent Employed in Unrelated Occupation: 33.3% (2022), 25.0% (2023), 50.0% (2024)
• Employed - No Response: 0 (2022), 0 (2023), 0 (2024)
• Percent Employed - No Response: 0.0% (2022), 0.0% (2023), 0.0% (2024)
• Seeking Employment: 0 (2022), 1 (2023), 2 (2024)
• Percent Seeking Employment: 0.0% (2022), 20.0% (2023), 50.0% (2024)

Reaction To Training at Madison College Count

• Student satisfaction Mean (Out of 4): 3.5 (2022), 3.7 (2023), 3.3 (2024)
• Number of Satisfaction Responses: 4 (2022), 7 (2023), 7 (2024)
• Very Satisfied (4): 2 (2022), 5 (2023), 2 (2024)
• Percent Very Satisfied: 50.0% (2022), 71.4% (2023), 28.6% (2024)
• Satisfied (3): 2 (2022), 2 (2023), 5 (2024)
• Percent Satisfied: 50.0% (2022), 28.6% (2023), 71.4% (2024)
• Unsatisfied (2): 0 (2022), 0 (2023), 0 (2024)
• Percent Unsatisfied: 0.0% (2022), 0.0% (2023), 0.0% (2024)
• Very Unsatisfied (1): 0 (2022), 0 (2023), 0 (2024)
• Percent Very Unsatisfied: 0.0% (2022), 0.0% (2023), 0.0% (2024)

Primary Reason for Attending Madison College Count

• Number of Primary Reason Responses: 12 (2022), 10 (2023), 10 (2024)
• Preparation for Getting a Job: 0 (2022), 0 (2023), 0 (2024)
• Percent Preparation for Getting a Job: 0.0% (2022), 0.0% (2023), 0.0% (2024)
• Career Change: 0 (2022), 0 (2023), 0 (2024)
• Percent Career Change: 0.0% (2022), 0.0% (2023), 0.0% (2024)
• Improvement of Existing Skills: 0 (2022), 0 (2023), 0 (2024)
• Percent Improvement of Existing Skills: 0.0% (2022), 0.0% (2023), 0.0% (2024)
• Preparation for Further Education: 0 (2022), 0 (2023), 0 (2024)
• Percent Preparation for Further Education: 0.0% (2022), 0.0% (2023), 0.0% (2024)
• Personal Interest: 0 (2022), 0 (2023), 0 (2024)
• Percent Personal Interest: 0.0% (2022), 0.0% (2023), 0.0% (2024)
• Other: 0 (2022), 0 (2023), 1 (2024)
• Percent Other: 0.0% (2022), 0.0% (2023), 10.0% (2024)

When Employment was Obtained Count

• Number of When Employment Obtained Responses: 3 (2022), 4 (2023), 2 (2024)
• Before Enrollment: 3 (2022), 0 (2023), 2 (2024)
• Percent Before Enrollment: 100.0% (2022), 0.0% (2023), 100.0% (2024)
• While Attending the College: 0 (2022), 2 (2023), 0 (2024)
• Percent While Attending the College: 0.0% (2022), 50.0% (2023), 0.0% (2024)
• After Training at the College: 0 (2022), 2 (2023), 0 (2024)
• Percent After Training at the College: 0.0% (2022), 50.0% (2023), 0.0% (2024)

Location of Employment (related and unrelated) Count

• Number of Employment Location Responses: 3 (2022), 4 (2023), 2 (2024)
• In College District: 2 (2022), 2 (2023), 2 (2024)
• Percent In College District: 66.7% (2022), 50.0% (2023), 100.0% (2024)
• In Wisconsin, Not in District: 1 (2022), 2 (2023), 0 (2024)
• Percent of In Wisconsin: 33.3% (2022), 50.0% (2023), 0.0% (2024)
• Outside of Wisconsin: 0 (2022), 0 (2023), 0 (2024)
• Percent Outside Wisconsin: 0.0% (2022), 0.0% (2023), 0.0% (2024)
• Employer Location Unknown: 0 (2022), 0 (2023), 0 (2024)
• Percent Location Unknown: 0.0% (2022), 0.0% (2023), 0.0% (2024)

Salary Trend

• Full Time Employment (Related Job): Full Time Salary Count: 1 (2022), 3 (2023), 0 (2024)
• Average Monthly Wage: $4,548 (2022), $3,387 (2023)
• Average Hourly Wage: $26.44 (2022), $19.69 (2023)
• Average Work Hours per Week: 40.0 (2022), 40.0 (2023), 40.0 (2024)

Graduate Employers

• Employer(s): Creative Forces Therapy
• Job Title: Administrative Assistant
• City:
• State:
• Positions:

Related Programs

• Administrative Professional
• Office Assistant
• Medical Administrative Specialist