Undergraduate Certificate in Hospitality Management

Program Overview

This undergraduate certificate in Hospitality Management equips learners with the skills and knowledge to excel in management roles within the hospitality industry. Through a flexible classroom-based approach, students explore customer experience management, hospitality business management, leadership, and human resource management. The program emphasizes practical application and problem-solving, preparing graduates for success in the competitive hospitality sector.

Program Outline

Outline:

This undergraduate certificate in Hospitality Management is designed for learners who want to pursue a degree-level study in Hospitality management. The program is delivered with a flexible classroom-based method, through a variety of course materials, case studies, discussions, presentations, enquiry-based learning and problem-solving activities.

Modules:

• Managing the customer experience
• Provides background knowledge and understanding of hospitality business.
• Covers effective customer experience management within the service sector business to maximize customer satisfaction.
• The Hospitality Business Management Toolkit
• Designed to provide learners with key skills for becoming competent managers in a hospitality environment.
• Allows learners to understand key principles with regard to key performance indicators both financial and non-financial.
• Leadership and Management for the Service Industries
• Enables learners to gain understanding of leadership and management principles.
• Provides an opportunity to explore the structures and cultures of organizations and learn classical management theories and leadership styles.
• Explores how these theories and styles are applied to manage commercial organizations.
• Human Resource Management
• Enables learners to understand and apply principles of effective Human Resource Management (HRM).
• Covers the tools and techniques used in HRM to maximize the employee contribution and how to use HR methods to gain competitive advantage.

Assessment:

• Formative assessment
• Monitors student learning to provide ongoing feedback that can be used by lecturers to improve their teaching and by students to improve their learning and development.
• Summative assessment
• Designed according to the guidelines of each module specification.
• Enables learners to demonstrate achievement of learning outcomes across the individual elements of the program.
• Assessments may include essays, reports, presentations and other structured assignments.
• Grading
• Based on Pass, Merit, and Distinction.
• No more than two resits are permitted to the student and the grading will be only a Pass.

Teaching:

• Teaching methods
• Lectures
• Hands-on activities
• Seminars
• Workshops
• Enquiry-based learning
• Faculty
• Experienced and qualified lecturers
• Unique approaches
• Interactive lectures and other teaching methods, with discussion sessions and tutorials in the form of hands-on and problem-solving activities.
• Learners are asked to reflect on the tools and activities, inviting discussions with regards to their own knowledge and skill and adapt these tools to their current situations and contexts.

€1,590 Prices for Non EU applicants differ