Program Overview

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Undergraduate Certificate in Hospitality Management

Course Description

This qualification is ideal for learners who have obtained the matriculation certificate or relevant qualification at MQF/EQF Level 4. It is also suitable for mature learners who are currently employed and wish to change or advance their career in hospitality management.

Target Group

Learners who wish to widen access to higher education and improve the career prospects within the hospitality sector.

Target Audience

• 18+

Course Language

English

Where You Will Learn

Domain Building, 102/104, Constitution Street, Mosta

What You Will Study

Managing the Customer Experience

Core Module

• 200 Learning Hours
• 8 ECTS Credits
• UK Credits

This unit provides the Learner with background knowledge and understanding of hospitality business. It also provides the learner effective customer experience management within the service sector business to maximise customer satisfaction.

The Hospitality Business Management Toolkit

Core Module

• 175 Learning Hours
• 7 ECTS Credits
• UK Credits

This unit is designed to provide learners with key skills for becoming competent managers in a hospitality environment. This allows the learners to understand key principles with regard to key performance indicators both financial and non-financial.

Leadership and Management for the Service Industries

Core Module

• 175 Learning Hours
• 7 ECTS Credits
• UK Credits

This unit enables learners to gain understanding of leadership and management principles. This enables them to review their potential for a career in management in the service sector. The learners will be given the opportunity to explore the structures and cultures of organisations and learn classical management theories and leadership styles. Learners will explore how these theories and styles are applied to manage commercial organisations.

Human Resource Management

Core Module

• 200 Learning Hours
• 8 ECTS Credits
• UK Credits

The aim of this unit is to enable learners to understand and apply principles of effective Human Resource Management (HRM). Being able to attract, recruit and retain talented staff is at the core of all HRM activity. This unit will explore the tools and techniques used in HRM to maximise the employee contribution and how to use HR methods to gain competitive advantage.

How You Will Learn

This diploma is delivered with a flexible classroom-based method, through a variety of course materials, case studies, discussions, presentations, enquiry-based learning and problem-solving activities. We provide you with key reading and research activities, and you will make the most of our own teaching portal.

Assessment

Formative Assessment

The goal of formative assessment is to monitor student learning to provide ongoing feedback that can be used by lecturers to improve their teaching and by students to improve their learning and development. More specifically, formative assessments throughout the modules will:

• help students identify their strengths and weaknesses and target areas that need improvement
• help lecturers recognise where students are struggling and address problems immediately

Summative Assessment

Assessments will be designed according to the guidelines of each module specification. In general, the assessments will enable learners to demonstrate achievement of learning outcomes across the individual elements of the program. The range of assessments utilized will normally include essays, reports, presentations and other structured assignments.

Structure of Programme

This programme offers both variety and flexibility, ensuring that the learning and assessment activities are relevant and of value for future progression. Throughout this programme learners are continuously and actively involved in all teaching methods including:

• Lectures
• Hands-on activities
• Seminar
• Workshops
• Enquiry-based learning

Grading System

Grading will be based on – Pass – Merit – and Distinction.

Resits will be permitted for each respected assignment and module. No more than two resits are permitted to the student and the grading will be only a Pass.

Entry Requirement

• Matriculation Certificate equivalent to A’ level Standard of Education; or
• MQF/EQF- Level 4 qualification or equivalent

In the case of learners whose first language is not English, then IELTS 6.0 (or equivalent) is required.

• Recognition of Prior Learning (RPL) can be considered and applied on this programme – using a learner’s evidence of earlier learning and achievement towards part of this qualification.
• In certain circumstances, learners with considerable work experience but no formal qualifications may be considered, subject to interview and being able to demonstrate their ability to cope with the demands of the course.

Fees & Funding

Get Qualified Scheme

MFHEA Licence Nº: 2011 – TC – 01

Further and Higher Education Institution

Intake

October

EQF / MQF Level

Level 5

Mode of Delivery

Traditional

Duration of Course

6 Months, 3-hours, Twice a Week (Full-Time and part-time options available)

Operational End Date

N/A

N/A

ECTS Credits

30 ECTS

Programme Qualifies for

Get Qualified Scheme

Certificate after completing

Student Success Rate

98.7

Awarding Bodies

€ 1,590

*Prices for Non EU applicants differ

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