Diploma of Travel and Tourism Management

Program Overview

The Diploma of Travel and Tourism Management is a comprehensive program that combines core units in customer service, finance, and management with electives in travel and tourism or holiday parks and resorts. Delivered through a flexible e-learning model with industry-leading software and partnerships, this program prepares graduates for careers in various roles within the travel and tourism industry.

Program Outline

Outline:

The Diploma of Travel and Tourism Management course structure comprises thirteen (13) core units, and ten (10) elective units. The elective units have been selected to meet the requirements of industry needs, graduate pathways, or student and teacher input.

Core Units

• Lead diversity and inclusion
• Manage risk to organisational reputation in an online setting
• Source and use information on the tourism and travel industry
• Enhance customer service experiences
• Develop and manage quality customer service practices
• Manage conflict
• Interpret financial information
• Manage finances within a budget
• Prepare and monitor budgets
• Lead and manage people
• Monitor work operations
• Establish and conduct business relationships
• Implement and monitor work health and safety practices

Electives Groups

Group A - Travel and Tourism

• Research and analyse tourism data
• Provide advice on international destinations
• Provide advice on Australian destinations
• Sell tourism products or services
• Book tourism products and process documentation
• Use a computerised reservations or operations system
• Construct international airfares
• Provide specialist advice on cruises

Group B - Holiday Parks and Resorts

• Develop and implement marketing strategies
Other elective units can be chosen from the SIT Tourism, Travel and Hospitality Training Package or any current training package or accredited course subject to approval.

Teaching:

This course is delivered through Victoria University's award-winning interactive e-learning model that combines face-to-face workshops with flexible, user-friendly e-learning activities. Students will have access to industry-leading software, including Sabre, Galileo and Travelport, to complete practical assessments in a simulated tourism office environment. Additionally, the university has established partnerships with organizations such as Delaware North Sebastian Restaurant and Bar, Lucas Restaurants, Melbourne Convention Exhibition Centre, Contiki and Riverland Group, providing students networking opportunities.

Careers:

Graduates of the Diploma of Travel and Tourism Management can pursue roles such as:

• Inbound groups manager
• Inbound sales manager
• Incentives manager
• Tour operations manager
• Marketing manager
• Product development manager
• Reservations manager
• Travel agency manager
• Sales manager
• Visitor information centre manager