Program Overview
The Rooms Division Operations Certificate is a 19-credit-hour program designed to prepare students for supervisory and managerial roles in the hospitality industry. The program provides a comprehensive understanding of key aspects of the industry, including sales and marketing, revenue management, front office operations, housekeeping operations, guest services, and hotel security and safety. Graduates are well-prepared for various career opportunities in the hospitality industry, including front office manager, housekeeping manager, guest services manager, sales manager, revenue manager, hotel manager, resort manager, and cruise line manager.
Program Outline
Degree Overview:
The Rooms Division Operations Certificate is a 19-credit-hour program designed to prepare students for supervisory and managerial roles in the hospitality industry. This certificate program aims to provide students with the knowledge and skills necessary to excel in various sectors of the hospitality industry, including hotels, resorts, and cruise lines. Upon completion of the program, students will be equipped to take on leadership positions in客房部operations, effectively managing and overseeing daily operations, guest services, and staff supervision.
Outline:
The Rooms Division Operations Certificate program consists of eight courses, providing a comprehensive understanding of the industry's key aspects. The program encompasses the following modules:
Introduction to Hospitality Industry
(3 credits): This module introduces students to the fundamental concepts and principles of the hospitality industry, exploring its history, structure, and various segments. Students gain insights into the different career opportunities within the industry and develop an understanding of the industry's ethical and legal responsibilities.
Introduction to Rooms Division
(3 credits): This module focuses on the客房部department of a hotel, examining its organizational structure, functions, and responsibilities. Students learn about the various roles and responsibilities within the客房部, including reservations, front desk operations, housekeeping, and guest services.
Hotel Sales and Marketing
(3 credits): This module explores the critical aspects of sales and marketing in the hospitality industry. Students learn about developing and implementing effective sales strategies, managing customer relationships, and utilizing various marketing channels to promote hotel services and products.
Revenue Management
(3 credits): This module introduces students to the principles and practices of revenue management in the hospitality industry. Students learn about forecasting demand, setting pricing strategies, and optimizing inventory to maximize revenue generation.
Front Office Operations
(3 credits): This module provides a comprehensive overview of front office operations, including reservations, check-in/check-out procedures, guest services, and handling guest complaints. Students develop the skills necessary to provide exceptional guest experiences and effectively manage the front desk.
Housekeeping Operations
(3 credits): This module focuses on the essential aspects of housekeeping operations in a hotel. Students learn about the standards of cleanliness and maintenance, managing housekeeping staff, and implementing efficient cleaning procedures to ensure a comfortable and hygienic environment for guests.
Guest Services
(3 credits): This module emphasizes the importance of guest services in the hospitality industry. Students learn about handling guest requests, resolving complaints, and providing personalized services to enhance guest satisfaction and loyalty.
Hotel Security and Safety
(3 credits): This module addresses the critical aspect of security and safety in the hospitality industry. Students learn about developing and implementing security plans, managing emergencies, and ensuring the safety of guests, staff, and property.
Assessment:
The Rooms Division Operations Certificate program utilizes various assessment methods to evaluate student learning and progress. These methods include:
- Exams: Written exams are conducted at the end of each module to assess students' understanding of the course material.
- Assignments: Students are required to complete assignments throughout the program, demonstrating their ability to apply the concepts learned in practical scenarios.
- Projects: Group or individual projects are assigned to provide students with hands-on experience in solving real-world hospitality industry problems.
- Presentations: Students may be required to present their findings or solutions to class, developing their communication and presentation skills.
- Participation: Active participation in class discussions, group activities, and online forums is encouraged and contributes to the overall assessment.
Teaching:
The Rooms Division Operations Certificate program is delivered through a combination of face-to-face and online instruction. The program's faculty comprises experienced professionals from the hospitality industry who bring real-world knowledge and expertise to the classroom. The program utilizes a variety of teaching methods, including:
- Lectures: Traditional lectures are used to introduce new concepts and provide foundational knowledge.
- Case Studies: Real-world case studies are analyzed to help students apply theoretical concepts to practical situations.
- Role-Playing: Students participate in role-playing exercises to develop their communication, customer service, and problem-solving skills.
- Guest Speakers: Industry professionals are invited to share their experiences and insights with students.
- Field Trips: Students may participate in field trips to hotels and other hospitality establishments to observe operations firsthand.
Careers:
Upon completion of the Rooms Division Operations Certificate program, graduates are well-prepared for various career opportunities in the hospitality industry. Potential career paths include:
- Front Office Manager
- Housekeeping Manager
- Guest Services Manager
- Sales Manager
- Revenue Manager
- Hotel Manager
- Resort Manager
- Cruise Line Manager
