Certificate IV in Leadership and Management - Fast track

Program Overview

This program focuses on developing leadership, communication, and customer service skills. It covers topics such as team leadership, effective communication, customer service strategies, operational planning, and workplace relationships. The program aims to equip individuals with the knowledge and skills necessary to succeed in leadership roles within the workplace.

Program Outline

Outline:

• Units of study:
• Team leadership and development cluster
• Demonstrate leadership in the workplace
• Lead and facilitate a team
• Lead team effectiveness
• Support the learning and development of teams and individuals
• Effective communication cluster
• Apply communication strategies in the workplace
• Communicate effectively as a workplace leader
• Write complex documents
• Customer service cluster
• Implement customer service strategies
• Operational plans cluster
• Coordinate business operational plans
• Apply business risk management processes
• Work priorities cluster
• Develop personal work priorities
• Workplace relationships cluster
• Lead effective workplace relationships