Customer Relations, Certificate of Completion
Program Overview
The Best Practices in Customer Service Certificate equips students with essential skills to enhance customer relationships. Through interactive courses, students learn to handle complaints, regulate responses, practice clarification tools, and utilize problem-solving techniques. This certificate serves as a pathway to further education and career advancement, providing workplace skills that increase work opportunities.
Program Outline
Degree Overview:
The Best Practices in Customer Service Certificate enables students to further develop customer relationship skills through:
- Dissecting the anatomy of a complaint
- Assessing and regulating verbal and nonverbal responses
- Practicing clarification tools (paraphrasing and perception checking)
- Utilizing critical problem solving to retain customers
- Understanding one's own and customer's conflict styles
- Collaborating with customers
- Practicing active listening and solution-oriented communication to diffuse anger This certificate also serves as a pathway into other noncredit and credit programs, helping to develop workplace skills that enhance work opportunities.
Outline:
- Course List:
Code:
| Title | Units
- --|---|--- PROW NC036 | The Art of Negotiating and Collaborating | 0 PROW NC050 | Best Practices in Customer Service | 0 PROW NC019 | Personality Styles and Difficult Relationships | 0
- Learning Outcomes:
- Analyze and apply 4 essential Customer Service Best Practices in a role play
- Construct and deliver a constructive criticism customer service experience session
- Explain the different personality styles and how to adapt to each style
- Demonstrate the collaborative problem-solving model to a case study
- Provide strategic customer service recommendations to a business case study
Santa Barbara City College
Overview:
Santa Barbara City College (SBCC) is a community college located in Santa Barbara, California. It offers a wide range of academic programs, including transfer degrees, certificates, and non-credit courses. SBCC is known for its diverse student body and its commitment to providing accessible and affordable education.
Services Offered:
SBCC provides a variety of services to its students, including:
Academic advising:
Students can receive personalized guidance on course selection, degree planning, and career exploration.Financial aid:
SBCC offers a variety of financial aid options to help students pay for their education.Career services:
Students can access resources to help them with job searching, resume writing, and career planning.Student support services:
SBCC provides a range of support services, such as tutoring, counseling, and disability services.Library and learning resources:
SBCC has a well-equipped library and learning center with access to books, journals, computers, and other resources.Student Life and Campus Experience:
SBCC offers a vibrant campus experience with opportunities for students to get involved in:
Student clubs and organizations:
Students can join a variety of clubs and organizations based on their interests, such as academic, cultural, and recreational groups.Athletics:
SBCC has a competitive athletics program with teams in various sports.Campus events:
SBCC hosts a variety of events throughout the year, including concerts, lectures, and performances.Key Reasons to Study There:
Affordable tuition:
SBCC offers a relatively low tuition rate compared to other colleges and universities.Transfer opportunities:
SBCC has strong transfer agreements with four-year universities, making it easy for students to continue their education after graduation.Small class sizes:
SBCC offers smaller class sizes, which allows for more personalized attention from instructors.Location:
SBCC is located in a beautiful and vibrant city with access to beaches, mountains, and cultural attractions.Academic Programs:
SBCC offers a wide range of academic programs, including:
Arts and Humanities:
Art, Communication, English, History, Music, Philosophy, Theatre ArtsBusiness and Entrepreneurship:
Business Administration, EntrepreneurshipCulture, Society, and Human Behavior:
Anthropology, Chicano Studies, Communication, Economics, Global and International Studies, History, Law and Society, Political Science, Psychology, SociologyEnglish as a Second Language, Adult High School, GED:
ESL, Adult High School Diploma, GEDHealthcare, Wellness, and Public Service:
Nursing, Dental Hygiene, Emergency Medical Services, Social WorkIndustry and Applied Technologies:
Automotive Technology, Culinary Arts, Welding, Computer ScienceNature, Numbers, and Engineering:
Biology, Chemistry, Mathematics, Physics, EngineeringOther:
SBCC is a Hispanic-Serving Institution (HSI), which means that it serves a significant population of Hispanic students. The college is committed to providing a welcoming and supportive environment for all students.
