IT Support Technician, Certificate of Achievement

Program Overview

The IT Support Technician Certificate of Achievement program equips students with the skills to work as Help or Support Desk Specialists in the IT industry. The program covers areas such as computer user support, help desk concepts, and Windows desktop system administration. Graduates are prepared for entry-level positions in various organizations and can advance their careers in the IT field.

Program Outline

Degree Overview:

Overview:

The IT Support Technician Certificate of Achievement program is designed to provide students with the necessary training and skills to work as Help or Support Desk Specialists in the information technology industry. Graduates of the program are prepared to work in various organizations, IT service organizations, and computer retail stores. The certificate is an entry-level program that can serve as a stepping stone to the department's PC Support and Network Management Certificate.

Objectives:

• Communicate effectively with users to resolve computer customer support issues
• Develop procedural documentation
• Evaluate help desk tools and technologies
• Perform root cause analysis of simple computer problems

Program Description:

This certificate program provides a comprehensive foundation in the following areas:

• Introduction to Computers and Information Systems
• Computer User Support
• Help Desk Concepts
• Windows Desktop System Administration
• A+ Computers and Network Support
• Networking Essentials
• Introduction to Computer Applications
• Business English

Outline:

Course List

| Course Code | Course Title | Units | |---|---|---| | CIS 101 | Introduction to Computers and Information Systems | 4 | | CIS 111 | Computer User Support | 2 | | CIS 112 | Help Desk Concepts | 2 | | CIS 218 | MS Windows Desktop System Administration | 4 | | CNEE 102 | A+ Computers and Network Support | 4 | | CNEE 110 | Networking Essentials | 4 | | COMP 101 | Introduction to Computer Applications | 4 | | COMP 171 | Business English | 3 |

Careers:

Potential Career Paths:

• Help Desk Specialist
• Support Desk Specialist
• Computer User Support Technician
• Retail Computer Sales Associate

Opportunities and Outcomes:

Graduates of the program can find employment in various organizations, including:

• Corporations
• Government agencies
• Educational institutions
• Healthcare providers
• Retail stores
Completing the certificate can lead to opportunities for career advancement and increased earning potential.