IT Support Technician, Certificate of Achievement (C)
Program Overview
IT Support Technician, Certificate of Achievement (C)
Overview
This IT Support Technician Certificate of Achievement program provides training and skills in preparation for immediate employment on a computer help desk or support desk in a variety of organizations, as well as to support computer users in the retail environment. It provides skills needed for career entry in this information technology employment area. The certificate is designed to prepare students for an entry-level position as a Help or Support Desk Specialist in the field of information technology. Program completers will be able to obtain positions in any organization, in IT service organizations, and in computer retail stores. This certificate is designed as an entry-level certificate program, which can also lead to the department’s PC Support and Network Management Certificate.
Certificate of Achievement Requirements
Complete all Department Requirements for the Certificate of Achievement with a C or better or "pass" in each course. Candidates for a Certificate of Achievement are required to complete at least 20% of the department requirements through SBCC.
- CIS 101: Introduction to Computers and Information Systems (4 units)
- CIS 111: Computer User Support (2 units)
- CIS 112: Help Desk Concepts (2 units)
- CIS 218: MS Windows Desktop System Administration (4 units)
- CNEE 102: A+ Computers and Network Support (4 units)
- CNEE 110: Networking Essentials (4 units)
- COMP 101: Introduction to Computer Applications (4 units)
- COMP 171: Business English (3 units)
Total Units: 27.00
Learning Outcomes
- Communicate effectively with users to resolve a variety of computer customer support issues.
- Develop procedural documentation.
- Evaluate help desk tools and technologies.
- Perform root cause analysis of simple computer problems.
Recommended Sequence
Make an appointment with your SBCC academic counselor through Starfish to create a Student Education Plan that reflects a recommended course sequence for this program that is tailored to your individual needs.
Program Outline
Degree Overview:
Overview:
The IT Support Technician Certificate of Achievement program is designed to provide students with the necessary training and skills to work as Help or Support Desk Specialists in the information technology industry. Graduates of the program are prepared to work in various organizations, IT service organizations, and computer retail stores. The certificate is an entry-level program that can serve as a stepping stone to the department's PC Support and Network Management Certificate.
Objectives:
- Communicate effectively with users to resolve computer customer support issues
- Develop procedural documentation
- Evaluate help desk tools and technologies
- Perform root cause analysis of simple computer problems
Program Description:
This certificate program provides a comprehensive foundation in the following areas:
- Introduction to Computers and Information Systems
- Computer User Support
- Help Desk Concepts
- Windows Desktop System Administration
- A+ Computers and Network Support
- Networking Essentials
- Introduction to Computer Applications
- Business English
Outline:
Course List
| Course Code | Course Title | Units | |---|---|---| | CIS 101 | Introduction to Computers and Information Systems | 4 | | CIS 111 | Computer User Support | 2 | | CIS 112 | Help Desk Concepts | 2 | | CIS 218 | MS Windows Desktop System Administration | 4 | | CNEE 102 | A+ Computers and Network Support | 4 | | CNEE 110 | Networking Essentials | 4 | | COMP 101 | Introduction to Computer Applications | 4 | | COMP 171 | Business English | 3 |
Careers:
Potential Career Paths:
- Help Desk Specialist
- Support Desk Specialist
- Computer User Support Technician
- Retail Computer Sales Associate
Opportunities and Outcomes:
Graduates of the program can find employment in various organizations, including:
- Corporations
- Government agencies
- Educational institutions
- Healthcare providers
- Retail stores Completing the certificate can lead to opportunities for career advancement and increased earning potential.