Diploma of Practice Management

Program Overview

HLT57715 – Diploma of Practice Management

Introduction

The HLT57715 – Diploma of Practice Management reflects the role of business or practice managers who manage the operation of small to medium sized health practices. This qualification covers the skills and knowledge required to oversee the operations and promotion of medical, dental and health practices.

Course Details

• Amount of Training: 876 Hours
• AQF Level: 5
• Mode of Delivery: Blended and Face to Face
• Delivery Locations: Melbourne, Sydney, Perth, Brisbane
• Professional Experience Placement (PEP): 16 Hours

Accreditation

• State Government Funding

Course Overview

The Diploma of Practice Management prepares individuals to manage and lead operations in health practices such as medical clinics, dental offices, and allied health centres. This course covers essential skills in managing finances, human resources, patient care, and ensuring compliance with healthcare regulations. Graduates are equipped to take on roles such as Practice Manager, overseeing daily operations and ensuring high service delivery standards in healthcare settings.

Why Study Diploma of Practice Management at IHNA?

• Flexible Learning: Online theory classes with on-campus simulation workshops.
• Placement: Gain hands-on experience with professional placements.
• Comprehensive Student Support: 24/7 access to resources, personalised guidance, and career support.
• Industry Connections: Network with healthcare leaders and gain real-world exposure.
• State-of-the-Art Facilities: Train with the latest equipment in modern learning environments.

Course Structure

• 15 units are required for the award for this qualification including:
  • 10 core units
  • 5 elective units

Core Units

• CHCDIV001 | Work with diverse people
• HLTWHS004 | Manage work health and safety
• HLTADM004 | Manage health billing and accounting system
• HLTINF007 | Implement and monitor infection prevention and control standards, policies and procedures
• BSBMED301 | Interpret and apply medical terminology appropriately
• CHCLEG003 | Manage legal and ethical compliance
• BSBRSK501 | Manage risk
• BSBCUS501 | Manage quality customer service
• BSBFIM501 | Manage budgets and financial plans
• BSBMGT502 | Manage people performance

Elective Units

• BSBWOR502 | Lead and manage team effectiveness
• CHCPRP003 | Reflect on and improve own professional practice
• BSBADM502 | Manage meetings
• BSBMGT516 | Facilitate continuous improvement
• BSBINM501 | Manage an information or knowledge management system

Course Start Dates

• 03 March 2026

Possible Career Outcomes

After the successful completion of the program, the candidates may gain employment as Practice Managers in such settings as Medical Centre’s, Dental Clinics, Chiropractic Clinics, Podiatry Clinics, Kindergartens, Maternal Health Care Centre’s, and other community Health Care settings. Occupational titles may include:

• Practice Manager
• Business Manager
• Program Manager
• Service Manager

Fees & Funding

• Was: $3,999
• Now: $3,599

State Government Funding

• Victoria: Currently no funding available, please contact us for current fee options.
• Western Australia: Currently no funding available, please contact us for current fee options.
• New South Wales: Currently no funding available, please contact us for current fee options.

VET Student Loans

The Australian Government has approved IHNA’s offering of VET Student Loans for this course. This allows eligible students to defer their tuition fees until they are earning so they can focus on their studies without financial stress.

How to Apply?

To learn more about eligibility and the application process, visit our VET Student Loans page or contact us via email or phone for assistance.

Delivery Locations

• Melbourne Campus
• Perth Campus
• Sydney Campus
• Brisbane Campus

Mode of Delivery

• Blended and Face to Face

Professional Experience Placement (PEP)

• Professional Experience Placement (PEP) is an essential component of some of the units of this course. IHNA Guarantees Professional Experience Placement for all its students studying Diploma of Practice Management.
• Students will complete the 16 hours of placement (PEP) upon completing theory and simulation-based assessments (SBA) of the corresponding units.
• During the PEP, students will apply the required essential knowledge and skills to demonstrate competency for two units of this course.

Entry Requirements

• There are no pre-requisites or any other training package entry requirements for this course.
• IHNA has in place admission criteria for courses in its scope as required by its ‘Application and Enrolment Procedure for VET Courses’ to ensure that candidates meet industry requirements.

IHNA Admission Requirements

• Successful completion of the Australian Year 12 or equivalent
• 18 years of age and above at the time of commencement of the course
• Successful completion of the language, literary and numeracy (LLN) test and demonstration of competence level as exit level 3 in the Australian Core Skills Framework (ACSF)
• Mature age students (22+) will also be considered without the minimum education requirements. Each case will be reviewed individually to ascertain the capacity of the student to meet course requirements.

Language, Literacy, Numeracy and Digital (LLND)

• All IHNA students must complete the Language, Literacy, Numeracy, and Digital (LLND) assessment to ensure that students meet the necessary requirements for successfully undertaking the course.
• IHNA administers the LLND test to evaluate each student’s suitability.

Professional Experience Placement (PEP) Requirements

• A National Police Clearance or Australian Federal Police (AFP) Clearance certificate
• Immunisation is required prior to undertaking ‘Professional Experience Placement’(PEP) in healthcare facilities
• Please declare in your application if you have a disability, disorder, or if you’re on any medication that’ll require reasonable adjustments to fulfil these requirements.
• Working with Children Check: Student may have the opportunity to work with patients under the age of 18. However, before Student can be allowed contact with these minors Student needs to obtain a Working with Children (WWC) Check

How is the Course Assessed?

• Our approach is to collect evidence on whether the student can perform to the standards of the workplace. This is based on the relevant unit of competency, and you’ll find these tools being used:
  • Theory Assessments (TA)
  • Knowledge Based Assessments (KBA)
  • Simulation Based Assessments (SBA)
  • Professional Experience Placement (PEP)

Recognition of Prior Learning (RPL) & Credit Transfer (CT)

• Recognition of Prior Learning (RPL)
  • With RPL we assess your competency based on formal, non-formal, informal learning or direct work experience based on the required skills of the course.
• Credit Transfer(CT)
  • We use CT where you’ve completed units of study at another TAFE College or Registered Training Organisation that meet the requirements of another course.
  • We grant credit according to the Certification, Issuing, and Recognition of Qualifications and Statements of Attainment.
  • Assessing a CT is free.

Ready to Apply?

• 1. Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
• 2. Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant
• 3. Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
• 4. Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
• 5. Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.

Program Outline

Degree Overview:

• The HLT57715 – Diploma of Practice Management reflects the role of business or practice managers who manage the operation of small to medium sized health practices.
• This qualification covers the skills and knowledge required to oversee the operations and promotion of medical, dental and health practices.
• You will gain knowledge on how to lead personnel, accomplish organisational objectives, minimise risk, put infection control procedures into practise, and—most importantly—provide patients with excellent care.
• Once completed, the Diploma in Practice Management will give you the knowledge and abilities needed to support a company’s strategic direction and ensure efficient everyday operations.
• By handling all administrative procedures in various healthcare institutions, you can work as a Practice Manager or Health Administration Manager and ensure that the quality of patient care.

Outline:

• 15 units are required for the award for this qualification including:
• 10 core units
• 5 elective units

Assessment:

• Our approach is to collect evidence on whether the student can perform to the standards of the workplace.
This is based on the relevant unit of competency, and you’ll find these tools being used:
• Theory Assessments (TA)
• Knowledge Based Assessments (KBA)
• Simulation Based Assessments (SBA)

Careers:

• After the successful completion of the program the candidates may gain employment as Practice Managers in such settings as Medical Centre’s, Dental Clinics, Chiropractic Clinics, Podiatry Clinics, Kindergartens, Maternal Health Care Centre’s, and other community Health Care settings.
Occupational titles may include:
• Practice Manager
• Business Manager
• Assistant Practice Manager
• Facility Manager
• Head of Practice
• Medical Practice Manager
• Senior Ward Clerk
• Service Manager