Diploma of Community Services (Case Management)

Program Overview

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CHC52021 – Diploma of Community Services (Case Management)

Introduction

Community and family health are often under pressure from many different directions in our modern day to day lives, and this can lead to complex issues if untreated. You can support and advocate for family welfare, community health, employment, and disability services.

CHC52021 Diploma of Community Services (Case Management) focuses on the skills required for the community services sector and prepares you to work with people experiencing complex social issues.

This course is designed for people who are keen in promoting social justice and maximise human potential. Graduates of this qualification will connect people with services using a person centred approach and strive to make a positive impact in people’s lives.

Course Overview

The Diploma of Community Services (Case Management) equips individuals with the skills to manage, coordinate, and deliver person-centred services to clients in community settings. This course focuses on case management, assessing client needs, and developing personalised care plans. Graduates are prepared for roles such as Case Manager or Community Services Worker, supporting individuals and families through tailored service delivery and advocacy in various community care settings.

Why study Diploma of Community Services at IHNA?

IHNA is the ideal choice for students pursuing a Diploma of Community Services (Case Management). We are dedicated to your success, providing tailored support that meets your unique educational needs to help you excel.

Our knowledgeable educators bring valuable real-world experience into the classroom, while our strong industry connections offer important networking opportunities. We assist you in securing meaningful work placements that provide essential hands-on experience.

Conveniently located in the heart of the city, our campus ensures easy access to classes and resources. At IHNA, we equip you with the skills and connections necessary for success in the community sector.

Course Structure

Semester 1

• CHCDIV001 | Work with diverse people
• CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety
• HLTWHS003 | Maintain work health and safety
• CHCLEG003 | Manage legal and ethical compliance
• CHCCDE028 | Work within organisation and government structures to enable community development outcomes
• CHCPRP003 | Reflect on and improve own professional practice
• CHCCSL002 | Apply specialist interpersonal and counselling interview skills

Semester 2

• CHCCCS004 | Assess co-existing needs
• CHCCCS019 | Recognise and respond to crisis situations
• CHCDFV001 | Recognise and respond appropriately to domestic and family violence
• CHCDEV004 | Confirm developmental status
• CHCCSM016 | Undertake advanced assessments
• CHCCSM009 | Facilitate goal-directed planning
• CHCCCS007 | Develop and implement service programs

Semester 3

• CHCPOL003 | Research and apply evidence to practice
• CHCDEV005 | Analyse impacts of sociological factors on in community work and services
• CHCMGT005 | Facilitate workplace debriefing and support processes
• CHCCSM010 | Implement case management practice
• CHCCSM012 | Coordinate complex case requirements
• CHCCSM013 | Facilitate and review case management

Course Start Dates

• 07 July 2025

Pathways

Students completing this qualification can further their studies and go on to do:

• CHC62015 – Advanced Diploma of Community Sector Management
• CHC51015 – Diploma of Counselling
• CHC53315 – Diploma of Mental Health
• CHC50421 – Diploma of Youth Work
• BSB50420 – Diploma of Leadership and Management
• Bachelor of Social Work

Possible Career Outcomes

On completion, you’ll be qualified to work as or in a related role:

• Community Service Worker
• Child Protection Worker
• Family Service Worker
• Community Development Worker
• Social Housing Coordinator
• Community Service Case Manager
• Mental Health Worker
• Case Support Worker / Manager
• Community Group Facilitator

Fees & Funding

State Government Funding

Victoria

Currently no funding available, please contact us for current fee options.

Delivery Locations

• Melbourne CBD

Mode of Delivery

• Blended and Face to Face

Professional Experience Placement (PEP)

Students will undertake 2 x 200-hour placements. These will not occur in the first semester of the course. Fieldwork placements will occur at the end of the 2nd and 3rd semesters of the course.

Entry Requirements

There are no formal entry requirements for this course; however, applicants should demonstrate ability to perform tasks as required by the industry.

IHNA Admission Requirements

• 18 years of age and above at the time of commencement of the course
• Successful completion of an Australian Year 12 course or equivalent
• Mature age students (22+) without the minimum education requirements may also be considered for admission. Each case will be reviewed individually to ascertain the capacity of the applicant to meet qualification requirements such as significant work experience and competent language, literacy, numeracy and digital skills (LLND).

Credit Transfer (CT) & Recognition of Prior Learning (RPL)

Credit Transfer may be awarded for previous studies or prior experience through a process known as Recognition of Prior Learning (RPL). Credit Transfer applies to learners who have completed units at another provider that are equivalent to those for which they plan to enrol. RPL can also be granted for skills or knowledge acquired through employment, professional development, or life experiences. Each application will be assessed in accordance with IHNA’s Credit Transfer and RPL policies and procedure.

Ready to Apply?

1. Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
2. Pre Training Review: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant.
3. Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
4. Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
5. Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.

Student Testimonials

• I wanted to take a moment to express my sincere gratitude for your invaluable support and guidance throughout the Diploma of Community Services.
• I learned many things during my course . i am very glad i had choose to studying in IHNA , this course is very interesting In community services ..
• I found really interesting to study in community services. In this course we had learned all the knowledge about how to communicate with clients and how to manage the case plan etc.
• I started studying at IHNA in March 2020. I started my Cert IV in Ageing Support, unfortunately my class mates and I were only able to attend the campus for 2months, then Melbourne went into lockdown and the classes were done online through Microsoft teams.
• My experience studying Diploma of Community Services (Case Management) at IHNA has been amazing. As I had no previous experience in Community Service, the structure of the course was easy for me to follow and build on my knowledge.

Program Outline

Degree Overview:

The CHC52021 – Diploma of Community Services (Case Management) focuses on skills required for the community services sector. It prepares individuals to work with people experiencing complex social issues. This course can be taken as an entry pathway into the community or social services industry. The qualification aims to develop graduates who can:

• Create and implement community development and health promotion programs
• Assess and coordinate complex cases
• Manage work health and safety in a community service setting
• Work with diverse people, including Aboriginal and Torres Strait Islanders
• Counsel and communicate effectively using appropriate channels
• Manage legal and ethical compliance
• Work with government structures and other relevant organizations to enable community development

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Outline:

The CHC52021 Diploma of Community Services (Case Management) is a blended course delivered over 1410 hours, including:

• Theory, tutorial, simulations, and formative activities (925 hours)
• Summative assessment (155 hours)
• Professional experience placement (PEP) (400 hours)
The 20 units included in this course have been grouped into 6 skill sets:
• Managing Community Workplace Requirements
• Communication Skills
• Research and Application of New Skills
• Crisis Management
• Case Management
• Community Service Provision

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Assessment:

Our approach is to collect evidence on whether the student can perform to the workplace standards. This is based on the relevant unit of competency, using the following assessment tools:

• Theory Assessment
• Simulation-Based Assessments (SBA)
• Professional Experience Placement (PEP)

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Teaching:

The course is delivered in a blended mode of delivery, including online real-time theory tutorials with on-campus skills training in a simulation environment.

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Careers:

The CHC52021 Diploma of Community Services (Case Management) prepares graduates for various roles in the community and social services sector, including:

• Senior Youth Worker
• Aboriginal Housing Worker
• Community Development Worker for Social Housing
• Assistant Community Services Worker
• Community Work Coordinator
• Support Facilitator (Disability)
• Support Facilitator (Community Services)
• Community Housing Worker
• Assistant Community Worker
• Coordinator of Volunteer Work
• Community Access Coordinator
• Pastoral Care Counsellor
• Youth Housing Support Worker
• Housing Manager
• Welfare Support Worker
• Case Coordinator (Disability)
• Housing Assistant
• Community Recreation Coordinator
• Community Housing Resources Worker
• Family Services Coordinator
• Pastoral Care Worker
• Community Worker