Diploma of Community Services (Case Management)

Program Overview

The CHC52021 Diploma of Community Services (Case Management) equips individuals with the skills to work with complex social issues in the community services sector. Through a blended learning approach, students develop expertise in case management, crisis management, and community development. The program prepares graduates for diverse roles, including Senior Youth Worker, Community Development Worker, and Support Facilitator.

Program Outline

Degree Overview:

The CHC52021 – Diploma of Community Services (Case Management) focuses on skills required for the community services sector. It prepares individuals to work with people experiencing complex social issues. This course can be taken as an entry pathway into the community or social services industry. The qualification aims to develop graduates who can:

• Create and implement community development and health promotion programs
• Assess and coordinate complex cases
• Manage work health and safety in a community service setting
• Work with diverse people, including Aboriginal and Torres Strait Islanders
• Counsel and communicate effectively using appropriate channels
• Manage legal and ethical compliance
• Work with government structures and other relevant organizations to enable community development

Outline:

The CHC52021 Diploma of Community Services (Case Management) is a blended course delivered over 1410 hours, including:

• Theory, tutorial, simulations, and formative activities (925 hours)
• Summative assessment (155 hours)
• Professional experience placement (PEP) (400 hours)
The 20 units included in this course have been grouped into 6 skill sets:
• Managing Community Workplace Requirements
• Communication Skills
• Research and Application of New Skills
• Crisis Management
• Case Management
• Community Service Provision

Assessment:

Our approach is to collect evidence on whether the student can perform to the workplace standards. This is based on the relevant unit of competency, using the following assessment tools:

• Theory Assessment
• Simulation-Based Assessments (SBA)
• Professional Experience Placement (PEP)

Teaching:

The course is delivered in a blended mode of delivery, including online real-time theory tutorials with on-campus skills training in a simulation environment.

Careers:

The CHC52021 Diploma of Community Services (Case Management) prepares graduates for various roles in the community and social services sector, including:

• Senior Youth Worker
• Aboriginal Housing Worker
• Community Development Worker for Social Housing
• Assistant Community Services Worker
• Community Work Coordinator
• Support Facilitator (Disability)
• Support Facilitator (Community Services)
• Community Housing Worker
• Assistant Community Worker
• Coordinator of Volunteer Work
• Community Access Coordinator
• Pastoral Care Counsellor
• Youth Housing Support Worker
• Housing Manager
• Welfare Support Worker
• Case Coordinator (Disability)
• Housing Assistant
• Community Recreation Coordinator
• Community Housing Resources Worker
• Family Services Coordinator
• Pastoral Care Worker
• Community Worker