Program Overview
The General Office Support Certificate of Proficiency program at Olympic College equips students with job-ready skills in essential office functions. Through a comprehensive curriculum, students develop proficiency in computer software, communication, and office systems management. Upon completion, graduates are prepared for entry-level roles such as receptionist, general office assistant, or call center representative.
Program Outline
Degree Overview:
Overview:
The General Office Support, Certificate of Proficiency (CP) program, offered by Olympic College, is a one-year program developed to equip students with job readiness training or refresher courses in essential office skills. The program aims to prepare individuals for entry-level employment in various office roles, such as receptionists, general office assistants, call center representatives, or retail representatives. This flexible certificate program offers a comprehensive curriculum designed to enhance students' proficiency in core office functions.
Objectives:
Upon completion of the General Office Support program, students will be able to:
- Demonstrate proficiency in using various computer software applications to perform office tasks effectively.
- Apply mathematical concepts to typical business situations.
- Communicate effectively, both orally and in writing, within the context of common business practices.
- Design, maintain, and evaluate office systems, including paper flow, mail procedures, and records management.
- Collaborate effectively as part of an office team to achieve organizational goals.
- Define, explain, correctly spell, and effectively utilize business terminology.
Outline:
Program Content and Structure:
The General Office Support program consists of 48 credits, encompassing coursework in communication, computation, human relations, keyboarding, business technology, and oral communication.
Course Schedule and Modules:
Communication (5 Credits)
- BSTEC 150 - Business English (5 Credits)
- ENGL& 101 - English Composition I (5 Credits)
Computation (5 Credits)
- BSTEC 130 - Practical Accounting (5 Credits)
Human Relations (3 Credits)
- OLRM 220 - Human Relations in the Workplace (3 Credits)
Keyboarding (3 Credits)
- BSTEC 110 - Beginning Keyboarding (3 Credits)
- BSTEC 111 - Intermediate Keyboarding (3 Credits)
- BSTEC 112 - Advanced Keyboarding (3 Credits)
Business Technology (27 Credits)
- BSTEC 123 - MS Word Specialist (4 Credits)
- BSTEC 124 - MS Excel Specialist (4 Credits)
- BSTEC 155 - Customer Service in the Information Age (2 Credits)
- BSTEC 160 - General Office Procedures (4 Credits)
- BSTEC 255 - Records and Database Management (5 Credits)
- BSTEC 257 - Advanced Office Applications (4 Credits)
- CIS 150 - Survey of Computing (4 Credits)
Oral Communication (5 Credits)
- CMST& 210 - Interpersonal Communication (5 Credits)
- CMST& 220 - Public Speaking (5 Credits)
Careers:
Potential Career Paths and Opportunities:
Upon successful completion of the General Office Support program, graduates will be equipped with the skills and knowledge necessary to pursue entry-level positions in various office environments. Potential career paths include:
- Receptionist
- General Office Assistant
- Call Center Representative
- Retail Representative
Program Outcomes:
Graduates of the General Office Support program will be prepared to perform effectively in various office roles, contributing to the success of their organizations. They will possess a solid foundation in essential office skills, enabling them to navigate the demands of the modern workplace confidently.
