Automotive Service Management Essentials, Microcredential, Part-time

Program Overview

This online program provides comprehensive training in automotive service advising and management. Module 1 covers customer handling and shop administration, while Module 2 focuses on staffing, finances, marketing, and shop administration. The program is suitable for technicians, career transitioners, and individuals seeking knowledge in automotive service and repair. With a minimum passing grade of 70%, the program is taught by experienced faculty and prepares participants for careers in the automotive industry.

Program Outline

Outline:

• Module 1: Automotive Service Advisor
• Provides an introduction to customer handling and shop administration within the automotive service and repair industry.
• Potential candidates include upgrading technicians, vehicle enthusiasts, career transitioners, and individuals seeking general knowledge for a career in automotive service advising.
• Topics covered include industry trends, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.
• Module 2: Automotive Service Management
• Introduces participants to staffing, finances, marketing, and shop administration associated with the automotive service and repair industry.
• Potential candidates include upgrading technicians, career transitioners, service support staff, and individuals seeking general knowledge for a career in automotive management.
• Topics covered include sales potential, profitability, expense control, working with vendors, staff motivational factors, and understanding financial statements.
• Assumes some general knowledge of the repair industry; recommended to take the Automotive Service Advisor module first if new to the field.

Assessment:

• Minimum passing grade is 70%.

Teaching:

• Program is delivered fully online.
• Faculty includes Naveen Jit.