The Dynamics of Interpersonal Communication Course

Program Overview

This program provides comprehensive training in conflict resolution, communication skills, team building, and management strategies. Participants will learn to effectively resolve conflicts, communicate assertively, build strong teams, and navigate intercultural communication challenges. The program is led by experienced instructor Joseph P. Reynolds and prepares individuals for careers in various fields.

Program Outline

Outline:

• Module 1: Conflict Resolution and Communication Skills
• Practice conflict resolution, giving/receiving criticism, focused listening, and nonverbal communication
• Module 2: Assertiveness and Defensive Communication
• Explore defensive communication and assertiveness
• Module 3: Team Building and Delegation
• Learn about team building and delegating work, empowerment, small-group dynamics, and power and authority