Tuition Fee
USD 855
Per course
Start Date
Medium of studying
Fully Online
Duration
2 months
Program Facts
Program Details
Degree
Courses
Major
Customer Service Management | Marketing | Sales
Area of study
Business and Administration
Education type
Fully Online
Timing
Full time
Course Language
English
Tuition Fee
Average International Tuition Fee
USD 855
Intakes
| Program start date | Application deadline |
| 2024-04-01 | - |
| 2024-06-01 | - |
About Program
Program Overview
This 11-week online course provides an overview of Customer Relationship Management (CRM) software, with a focus on Salesforce.com. It covers various aspects of CRM, including stakeholder management, executive and marketing support, and advanced CRM topics. The course is self-paced and offers flexible scheduling, making it accessible to individuals with busy schedules.
Program Outline
Outline:
Salesforce CRM Essentials
Content
- Customer Relationship Management (CRM) software, with a focus on Salesforce.com
- CRM stakeholders such as senior executives, external clients, and VIPs
- CRM systems for effective executive and marketing support
Structure
- 11-week course
- Online format
- No set meeting times
Course Schedule
- April 1 - June 16: This section has no set meeting times.
Individual Modules
- Module 1: Introduction to CRM
- Module 2: Salesforce.com Overview
- Module 3: Configuring Salesforce.com
- Module 4: Managing Contacts and Accounts
- Module 5: Sales Management
- Module 6: Marketing Management
- Module 7: Customer Service Management
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