Quality Management

Program Overview

This program provides a comprehensive overview of quality management concepts, including statistical process control techniques for improving quality. It covers measurement and control techniques, as well as the application of statistics and probability in quality management. The program is delivered through a combination of lectures and in-person or hyflex teaching methods.

Program Outline

Outline:

• Basic quality management concepts and history
• Statistical Process Control (SPC) based quality improvement techniques (diagnosis, reduction, elimination of causes of variation)
• Assistance in process improvement, production control, production planning, decision-making
• Brief review of statistics, probability, their applications in quality management
• Measurement and control techniques (charts for variables and attributes)

Teaching:

• Lectures
• In person
• Hyflex