Program Overview

Business Administrator

Overview

The level 3 Business Administrator Apprenticeship will help support you in developing working as a business administrator or progressing towards this role. It has been designed to embed a highly transferable set of knowledge and behaviours that can be applied in all sectors.

You will develop your communication skills, interacting confidently with customers, suppliers and team members. You will also learn to make effective decisions using sound reasoning and plan and organise workload to ensure that all work is completed to a high standard.

The apprenticeship will also look at behaviours that will enable you to drive and achieve all aspects of work, be open and approachable, flexible, proactive and promote organisational values.

Why us?

• The Business Administrator Apprenticeship has been designed to embed a highly transferable set of knowledge, skills and behaviours that can be applied in all industries
• The University of Sunderland's apprenticeship provision has been rated good by Ofsted (July 2024)
• The University of Sunderland is 1st in the North East for how teaching staff make the subject engaging. (National Student Survey, 2024)

Course structure

This apprenticeship will consist of an 18-month on-programme training and development to support you when learning the requisite skills, knowledge and behaviours to complete a varied role to a high standard.

This will be demonstrated by a portfolio of evidence and you will actively take part in a combination of blended learning activities, including group workshops, 1 to 1 coaching, workplace mentoring and shadowing, and online learning, contributing to the 20% off-job training allocation.

As well as providing a portfolio of evidence throughout the apprenticeship, there is also an End Point Assessment (EPA) that gives you the opportunity to demonstrate what you've learnt and apply the required knowledge, skills and behaviours via:

• A presentation with questions and answers
• A professional discussion underpinned by a portfolio of evidence

The workshop days include:

• Self-awareness, time management and motivation Understand how your work benefits the organisation and how learning preferences, feedback mechanisms and self-development can support your career.
• Organisational purpose, culture and decision-making Consider organisational purpose, aims, and values, complaint resolution and decision making.
• Team dynamics, management and coaching Develop your knowledge of team dynamics, developing and sustaining productive business relationships and how to use coaching to develop team members.
• Communication and interpersonal skills Effectively identify the most appropriate communication method and offer the highest levels of customer service when representing the organisation.
• Policies and external environment factors Examine organisational internal policies relating to your sector.
• Continuous improvement and problem solving Explore efficiency within your job role and team, utilising problem-solving techniques and data analysis.
• Business fundamentals and project management Study the project management cycle and how to plan and deliver a project.
• Utilising IT for record and document production Learn how to produce and securely maintain business documents.

Facilities

1st Floor, Industry Centre Building
Colima Avenue
Sunderland Enterprise Park West
Sunderland, SR5 3XB

Entry requirements

We don’t currently display entry requirements for Ireland. Please contact the Student Admin team.

The programme is work based and, as such, is subject to you being employed by an organisation throughout the duration of the programme. Your employer must confirm that you comply with the apprentice eligibility criteria including funding requirements and commit to the provision of the apprenticeship which includes 20% ‘off the job’ learning time.

You will need to have achieved a Level 2 qualification in English and Maths before progressing to the End Point Assessment.

Fees and finance

Larger organisations can use their apprenticeship levy and government top-up to pay tuition and professional fees of higher apprenticeships. For smaller employers, the government pays 95%, with the remainder co-invested by the business.

Career ready

This apprenticeship is designed for anyone moving into, or operating in, a business administration role. The programme will help to explore the key knowledge, skills and behaviours that will enable the apprentice to become an effective business administrator.