Diploma Of Hospitality Management

Program Overview

The Diploma of Hospitality Management equips graduates with comprehensive skills in hospitality operations, including management, customer service, finance, and WHS procedures. Delivered in a blended mode, the program combines face-to-face and online learning, preparing students for careers as senior operators in the hospitality industry. Graduates are eligible for various roles, such as Restaurant Manager, Hotel Manager, and Catering Operations Manager.

Program Outline

Degree Overview:

Objective:

• This Diploma of Hospitality Management aims to equip graduates with the skills and knowledge to operate as highly skilled senior operators within the hospitality industry.

Description:

• The program provides a comprehensive curriculum covering a broad range of hospitality skills, including management, customer service, finance, legal compliance, staff management, budgeting, and WHS procedures.
It emphasizes practical application, preparing graduates to manage hospitality operations independently and make sound business decisions.

Structure:

• The Diploma consists of 28 units of competency, with 11 core units and 17 electives.
The program is delivered in a blended mode, combining face-to-face and online learning. The total duration is 52 weeks, with 44 weeks of tuition and an 8-week scheduled break.

Outline:

Core Units:

• Enhance customer service experiences (SITXCCS015)
• Develop and manage quality customer service practices (SITXCCS016*)
• Manage conflict (SITXCOM010)
• Manage finances within a budget (SITXFIN009)
• Prepare and monitor budgets (SITXFIN010)
• Identify and manage legal risks and comply with law (SITXGLC002)
• Roster staff (SITXHRM008)
• Lead and manage people (SITXHRM009)
• Monitor work operations (SITXMGT004)
• Establish and conduct business relationships (SITXMGT005)
• Implement and monitor work health and safety practices (SITXWHS007)

Elective Units:

• Use hygienic practices for food safety (SITXFSA005)
• Recruit, select and induct staff (SITXHRM010)
• Develop and implement business plans (BSBOPS601)
• Receive, store and maintain stock (SITXINV006)
• Work effectively in hospitality service (SITHIND008**)
• Manage meetings (BSBTWK503)
• Monitor staff performance (SITXHRM012)
• Participate in safe food handling practices (SITXFSA006)
• Purchase goods (SITXINV007)
• Control stock (SITXINV008)
• Clean premises and equipment (SITHACS009)
• Provide accommodation reception services (SITHACS016)
• Transport and store food (SITXFSA007)
• Develop and implement a food safety program (SITXFSA008)

Note:

• SITXCCS016 requires completion of 4 service periods in an operational business environment.

Licensing Requirements:

• SITXCCS016 and SITHIND008 have specific licensing requirements.

Assessment:

• The program utilizes a variety of assessment methods, including written assignments, practical demonstrations, presentations, and online quizzes.
The specific assessment criteria vary depending on the individual unit of competency.

Teaching:

• The program is delivered by experienced hospitality professionals.
The teaching methods include lectures, tutorials, workshops, guest speakers, and industry visits. The program utilizes a student-centered approach, where students are actively involved in their learning.

Careers:

• This program prepares graduates for various careers in the hospitality industry, including:
• Restaurant Manager
• Hotel Manager
• Motel Manager
• Catering Operations Manager
• Club Manager
• Pub Manager
• Café Manager
• Coffee Shop Manager
• Chef de Cuisine
• Chef Patissier
• Kitchen Manager
• Banquet or Function Manager
• Bar Manager
• Unit Manager Catering Operations

Other:

• The program is designed for students who have successfully completed Australian Year 12 or equivalent and are 18 years old or above.
A minimum IELTS score of 6.0 or equivalent is required for international students.
• The program requires students to have access to a computer, internet connection, and suitable study space.
• Reach Community College is a Registered Training Organisation (RTO) with CRICOS code 03904B.