Professional Diploma in Credit Management & Debt Collection

Program Overview

Professional Diploma in Credit Management & Debt Collection

Overview

The Professional Diploma in Credit Management and Debt Collection course explores the vital role of credit management in organisations, dispelling negative perceptions and emphasising its profit-focused, customer-centered nature.

Course Details

Course Content:

• Introduction to Credit Management
  • Overview of credit management
  • The credit management process
  • Roles and responsibilities in credit management
  • The importance of credit management in business
  • Key concepts and terminology
• Credit Assessment and Approval
  • Credit risk evaluation
  • Credit scoring models
  • Credit application process
  • Internal and external credit data sources
  • Credit approval and decision-making
• Credit Policies, Procedures & Rebuttal Documents
  • Defining the 3 credit documents
  • Developing a credit document
  • Components of the credit documents
  • Credit terms and conditions
  • Monitoring and updating credit documents
• Managing Credit Risk
  • Types of credit risk
  • Credit risk mitigation techniques
  • Risk-based pricing
  • Portfolio management
  • Credit risk reporting
• Financial Statement Analysis
  • Reading and interpreting financial statements
  • Key financial ratios for credit analysis
  • Cash flow analysis
  • Non-financial indicators
  • Industry and peer group comparisons
• Credit Insurance and Guarantees
  • Credit insurance basics
  • Types of credit insurance policies
  • Evaluating credit insurance providers
  • Bank guarantees and letters of credit
  • Collateral and security instruments
• Debt Collection Strategies
  • The debt collection process
  • In-house vs. outsourced collections
  • Collection techniques and best practices
  • Legal aspects of debt collection
  • Measuring collection performance
• International Credit Management
  • International trade credit
  • Cross-border risks and challenges
  • Export credit agencies
  • Foreign exchange risk management
  • International payment methods
• Credit Management Technologies
  • Credit management software
  • Data analytics and artificial intelligence
  • Electronic invoicing and payment platforms
  • Credit scoring and decision-making tools
  • Emerging technologies in credit management
• Bankruptcy and Insolvency
  • Bankruptcy laws and regulations
  • Types of insolvency proceedings
  • Creditors' rights in bankruptcy
  • Bankruptcy warning signs
  • Navigating bankruptcy and insolvency
• Legal and Ethical Considerations
  • Fair credit reporting
  • Consumer protection laws
  • Privacy and data security
  • Ethical collection practices
  • Regulatory compliance and reporting
• Credit Management Performance Metrics
  • Key performance indicators (KPIs)
  • Monitoring credit performance
  • Benchmarking and industry standards
  • Credit management dashboards
  • Continuous improvement in credit management
• Effective Communication and Negotiation
  • Communication skills for credit professionals
  • Conflict resolution and problem-solving
  • Negotiation strategies and techniques
  • Building and maintaining customer relationships
  • Managing difficult conversations
• Credit Management Career Development
  • Career paths in credit management
  • Professional certifications and qualifications
  • Networking and professional organizations
  • Continuing education and skill development
  • Resume building and job search strategies

Timetables

This part-time evening course will run one evening per week from 6.30 pm - 9.30 pm over 15 weeks.

Entry Requirements

• All applicants must be a user of Microsoft Office.
• It is recommended that applicants have a good understanding of both written and spoken English.

Fees

• EUR 1490.00
• Flexible Payment Options

Progression

Graduates from this programme may additionally complete the Professional Diploma in Leadership Skills at Griffith College.

Program Outline

Outline:

Course Content:

Following are the outlined topics covered in this program:

• Introduction to Credit Management
• Overview of credit management
• The credit management process
• Roles and responsibilities in credit management
• The importance of credit management in business
• Key concepts and terminology
• Credit Assessment and Approval
• Credit risk evaluation
• Credit scoring models
• Credit application process
• Internal and external credit data sources
• Credit approval and decision-making
• Credit Policies, Procedures & Rebuttal Documents
• Defining the 3 credit documents
• Developing a credit document
• Components of the credit documents
• Credit terms and conditions
• Monitoring and updating credit documents
• Managing Credit Risk
• Types of credit risk
• Credit risk mitigation techniques
• Risk-based pricing
• Portfolio management
• Credit risk reporting
• Financial Statement Analysis
• Reading and interpreting financial statements
• Key financial ratios for credit analysis
• Cash flow analysis
• Non-financial indicators
• Industry and peer group comparisons
• Credit Insurance and Guarantees
• Credit insurance basics
• Types of credit insurance policies
• Evaluating credit insurance providers
• Bank guarantees and letters of credit
• Collateral and security instruments
• Debt Collection Strategies
• The debt collection process
• In-house vs. outsourced collections
• Collection techniques and best practices
• Legal aspects of debt collection
• Measuring collection performance
• International Credit Management
• International trade credit
• Cross-border risks and challenges
• Export credit agencies
• Foreign exchange risk management
• International payment methods
• Credit Management Technologies
• Credit management software
• Data analytics and artificial intelligence
• Electronic invoicing and payment platforms
• Credit scoring and decision-making tools
Emerging technologies in credit management
• Bankruptcy and Insolvency
• Bankruptcy laws and regulations
• Types of insolvency proceedings
• Creditors' rights in bankruptcy
• Bankruptcy warning signs
• Navigating bankruptcy and insolvency
• Legal and Ethical Considerations
• Fair credit reporting
• Consumer protection laws
• Privacy and data security
• Ethical collection practices
• Regulatory compliance and reporting
• Credit Management Performance Metrics
• Key performance indicators (KPIs)
• Monitoring credit performance
• Benchmarking and industry standards
• Credit management dashboards
• Continuous improvement in credit management
• Effective Communication and Negotiation
• Communication skills for credit professionals
• Conflict resolution and problem-solving
• Negotiation strategies and techniques
• Building and maintaining customer relationships
• Managing difficult conversations
• Credit Management Career Development
• Career paths in credit management
• Professional certifications and qualifications
• Networking and professional organizations
• Continuing education and skill development

Other:

Intake Dates

• Dublin - Part-Time - October 2024
• Dublin - Online - October 2024
• Dublin - Part-Time - February 2025
• Dublin - Online - February 2025
This part-time evening course will run one evening per week from 6.30 pm - 9.30 pm over 15 weeks, course dates outlined below. Exams will take place on campus for courses delivered on campus and online. It is mandatory to attend exams in person. Year 2024 - 2025Oct: 23, 30 Nov: 06, 13, 20, 27 Dec: 04, 11, 18 Jan: 01, 08, 15, 22, 29 Feb: 05, 12 Online Delivery – Classes will commence on Monday, 21th October 2024. Year 2024 - 2025 Oct: 21, 28 Nov: 04, 11, 18, 25 Dec: 02, 09, 16 Jan: 06, 13, 20, 27 Feb: 03 , 10